PRIERE OKPALA

An Engineering graduate with comprehensive IT knowledge, skills in operations, networks security, customer satisfactions and products management. My combined experience has given me the edge over colleagues showing analytical skills, proffering quick resolution to issues and requests, and very fast adaptation in a new environment. Recognized for making significant contributions to the coordination and organization of office operations. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow, excel in and achieve company goals.

➢Acted as the liaison between product manager and sales team to understand customer demand for new features and ensure customer satisfaction. 

➢ Worked with the Product/Design Team to make decisions best suitable for the products for users’ experience.

 ➢ Creating, managing, and supporting all administrative functions associated with the product. 

➢ Closely collaborated with product managers to identify and quickly address problems.

 ➢ Validated 5+ user test cases to verify features worked as designed.

 ➢ Ensure that the changes to the product features satisfies the current needs of the user’s experience. 

➢ Worked closely with the Product Managers and built a Product Roadmap 

➢ Wrote user stories and PRDs to aid the engineering team in building and adding new features to the product. 

➢ Led a team of 14 people in supporting and handling customer-related issues. 

➢ Managed product backlog, conducting testing on new features, identified root cause of products defect, and created a knowledge base.

 ➢ Achieved 85% of all product feature deadlines over a year period

Institute Universitaire du Benin-Compute Engineering   2010-2014