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Oyeyemi Faroatde

Oyeyemi Faroatde

Marketer

Healthcare

Lagos, Lagos

Social

About Oyeyemi Faroatde:

I am an enthusiastic, self-motivated, reliable, responsible and hard working person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using own initiative. I am able to work well under pressure and adhere to strict deadlines.

Experience

2020-02 – Till date     Support Worker (Part-time Work)

                                Redeemer Church Health Services, 56, Ogunnusi Road, Ojodu, Lagos, Nigeria

  • Provided support with personal and physical care needs.
  • Management and administration of medication.
  • Support to complete daily living tasks of service Users.
  • Enabled people to achieve the maximum possible level of independence, choice, and control.
  • Listened and support service users to express their needs and wants.
  • Liaising with external professionals.
  • Work in partnership with family members and involved supporters.
  • Support service users to take part in a wide range of activities relating to special interests.
  • Support service users to learn new life skills at home such as things like cooking, cleaning, DIY, and in their community, hobbies and interests, socialising, and shopping.
2010-07 – Till date

Senior Revenue Supervisor 

Lagos State Internal Revenue Services, Good Shepard Building, 11 Cipm Ave, opposite State Secretariat Alausa 101233, Ikeja, Lagos

  • Maintain Tax payers accounts and notify them of their liability to effect speedy and adequate revenue
  • Issue final reminders in cases of non-payment 

 

  • Negotiate with customers, arrangements to clear outstanding amounts and monitor these arrangements to facilitate efficient remmition of arrears.
  • Advise customers of their entitlement to all discounts and benefits that may be available to them to ensure the correct level of charge is being made.
  • Periodically review all discounts awarded to check the validity of awards.
  • Deal with enquiries by telephone, letter or in person as and when necessary within the Council’s targets to meet the Council’s published performance indicators.  
  • Work in an internal and external customer related way in accordance with adopted procedures and good practice. 
  • Day to day assistance in the management of the Revenues Service business support function, including administrative support, user maintenance, directing users to the correct helpdesks, transaction searches and assisting cheques being cashed and transfers processed along with data control and reconciliation, raising invoices and attending meetings. 
  • To be an expert user of Revenues Service ICT systems (Civic­­ Open Revenues, Capital Axis Income Management). Developing and maintaining an in-depth knowledge of Revenues ICT systems and other ancillary ICT applications such as Microsoft Office, and providing support and assistance to other employees in the use of those systems. 
  • To work proactively with the Revenues Teams and the Revenues Service management team to assist in the effective delivery and continuous improvement of Revenues Services. Page 3 Job Descriptions 

 

2008-09 - 2009-12

Contact Centre Representative

Starcomms Plc, Wuraola House, Allen Ave, Ikeja, Lagos

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call centre database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets

 

2009-08 - 2010-         09

Sales Representative

SunGrace Oil Limited, 76, Adeola Odeku street, 

· Present, promote and sell products/services using solid arguments to existing and prospective customers

  • Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
  • Establish, develop and maintain positive business and customer relationships
  • Reach out to customer leads through cold calling
  • Expedite the resolution of customer problems and complaints to maximize satisfaction
  • Achieve agreed upon sales targets and outcomes within schedule
  • Coordinate sales effort with team members and other departments

 

 

Education

2001-01 - 2003-01

Diploma: Yoruba Communications & Language Arts 

Adekunle Ajasin University, Akungba-Akoko, Ondo State

 

200301 - 2007-03

Bachelor of Arts: BA (Hons) Linguistics & Nigerian Languages

Adekunle Ajasin University, Akungba-Akoko, Ondo State

 

 

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