Nkoyo Ndiokho

Nko is a customer service professional turned health-care assistant and caregiver. I have worked in clients homes and a care home and volunteering as well for over 5 years. Being the first point of contact with the patients at the hospital I assist to take and document vitals with a smile then direct them to consulting room. I ensure the patients visit is seamless and follow up with calls where necessary. I carried over skills like empathy, active-listening, patience, time-management, problem-solving etc to my present health-care assistant job where I have also gained medical skills like medical records documentation and management ( safekeeping and confidentiality), equanimity, emotional and social support, focused-care etc and values like dedication, integrity, compassion, accountability etc. I am presently caring for an 87year old man with second stage dementia. I bed-bath and moisturize his skin daily, I also cook and feed him nutritious meals while encouraging him to drink enough water for easy bowel movements as he is mostly laying on the bed. I also read to him betimes and we sing together too. Excellent communication skills has enabled me develop a trusting relationship with him, his family members. This has helped me to communicate recommendations to his doctor.

Having taken a break from my career as a customer service representative/ team lead in a call center (for 6years)to care for a loved one, I realized it was a passion I could develope and I achieved Care Certificates from Leads and Florence Academies (on-line) and hands-on training certification including Aged Care and Dementia Care handling( National Care Certificate as Home Health Aide NCCHHA from the American Caregiver Association ACA) and Advanced Professional Caregivers Certificate from Angels Home Care Services. These have assisted me immensely to maximize my skills to consistently and effectively give empathetic, quality and person centered-care with privacy and dignity to clients.

Able Hands Hospital 75B First Avenue Gwarimpa Nigeria — Health Care Assistant
Oct 2022 – Date 

1.Welcomes all patients with courtesy, administers and documents Vital Signs after retrieving the patient folder from medical records.
2. Escort patients and family members within the hospital to different departments for tests and assist where necessary.
3. Effectively communicate vital information to patients and their families regarding care plans while on hospital visits or via phone calls.
4. Thoroughly sterilize and sanitise hospital and mobility equipment. Ensure a clean and safe hospital environment. Assist in minor and major surgeries by ensuring all instruments, tools and materials are sterilized and decontaminated.
5. Monitor changes in the physical state of the patient and report any deterioration to the Senior Nurse.
6. Collaborate with colleagues and superiors to ensure consistent delivery of safe and quality care thereby ensuring customer loyalty.

Angels Home Care Services, 1B Setraco Quarters, FHA, Gwarimpa, Abuja, Nigeria — Caregiver
Nov 2021- Sept 2022
1. Prepared and served tasty and nutritious meals in line with client’s care plan, assisted client in feeding while encouraging water intake especially for the elderly. 

2. Monitored and documented patient in-take and output and reported notable changes to Supervisor. Actively participated in adjustment of client care plan (Individualized Service Plans (ISP) and scheduled updates.
3. Recorded and monitored Vital Signs, raising concerns where necessary to the Supervisor after documentation. Recommended adjustment in level of care as per individual clients. Monitored clients regularly.
4. Administered medications and treatments stipulated on the care plan. 
5. Assisted clients in their assisted daily living activities like laundry, cooking, cleaning, grooming and running errands. 
6. Provided companionship through emotional and social support like active listening, reading, taking short walks on a cool day resulting in   building rapport, combating loneliness and boosting self-esteem and wellbeing of the clients. I encouraged a client who was a singer by singing along with her, she loved those moments.
7. Patiently and calmly reminded clients with memory loss to complete forgotten tasks. Provided on-hand and timely support to safeguard and thus avoided harm. 
Delivered personal care. 8.Professionally in a safe manner with privacy and dignity. Collaborated with colleagues, supervisor and manager and ensured quality client experience by abiding to Principles and Procedures of Angel Home Care Services.
 

VOLUNTEERING WORK EXPERIENCE Private Residence, River Park Estate, Airport Road, Lugbe, Abuja, Nigeria- Caregiver/ Carer
Dec 2022- Date  
          
1. I assist to provide safe and high-quality person-cantered care to Mr Odiong Akpabio, an 87year old who is bedridden and presently in third stage dementia. I feed him small amounts of soft and nutritious meals with adequate water for easy digestion and bowel movement.
2.I bed-bath him and moisturize his skin, also ensuring oral hygiene, clean clothes and beddings. I air his room frequently and assist with laundry and associated chores where necessary. I ensure his wheel chair and other medical equipment are sanitized regularly.
3. I have developed a trusting relationship overtime with Mr. Odiong resulting in short-length conversations, sing-along and reading to him. This gives him the much-needed emotional support. I assist with ambulation when he requests to be moved about for a bit.
4. I observe him and document his behaviour while escalating any deterioration or concern. 
5. I take his vital signs like respiratory rate, blood pressure and temperature at regular intervals and administer prescribed treatment and report any change.

Living Faith Church, Trade More Estate Lugbe, Abuja, Nigeria- Child Caregiver/ Teacher
June 2021- Date
1. Collaborate with team members (child carers) and head of department of Children Church via effective communication for the smooth-running during services by monitoring, feeding, change of clothing and other duties as they arise. 
2. Dispense drugs and treat minor cuts and bruises. Achieving a certificate from Florence Academy on Safeguarding Children (Child Protection) has impacted required knowledge for this.
3. As per age group, I teach the children weekly using writing materials, visual aids, videos etc, using prescribed curriculum.
4. Collaborate with teachers/carers to generate monthly curriculum used to engage children that include informal and formal education. Participate in monthly previews of topics taught the children per age group, 2-4years, 5-7years, 8-9years, 10-13years. Teenagers and young adults are in separate classes.

Angels Home Care Services: Advanced Professional Caregivers Certificate Training- Jan 2023
American Caregivers Association (ACA): National Caregiver Certification as Home Health Aide (NCCHA)- Dec 2022
Leads Academy UK, Diploma Health and Social Care Level 3 - Nov 2022
Florence Academy UK, Basic Care Certificates- Oct 2023 
HEALTH Education Future Learn UK, Safeguarding Adults Level 3 Certificate of Achievement- Nov 2020
Institute of Safety Professionals of Nigeria (ISPON), Health Safety and Environment Training Level 1-3, Oct 2019