Michael Keleko

As a CCNA certified, Google IT support certified, Fiber optics certified, and project management trained individual, I am confident that I have the necessary qualifications to be a valuable addition to your team.  With 1 year and 10 months of experience in IT support roles, I have gained valuable experience troubleshooting and resolving technical issues, maintaining hardware and software systems, and providing exceptional customer service. I am skilled in a variety of software and hardware systems, including Microsoft Office Suite, Cisco networking equipment, and fiber optic cabling.  In addition to my technical expertise, I have also developed strong project management skills through my training and experience. I am able to manage multiple projects simultaneously, prioritize tasks effectively, and communicate clearly with stakeholders to ensure successful project completion.  I am excited about the opportunity to bring my skills and experience to your team and contribute to the success of your company.   

Professional Experience: IT Support Specialist Coscharis Motors, Lagos State. Responsible for providing technical support to end-users by installing, configuring, and troubleshooting computer hardware, software, and peripherals. onitor and maintain the company's computer systems, diagnose hardware and software faults, and replace defective parts. Create and maintain technical documentation, including standard operating procedures (SOPs), knowledge base articles, and troubleshooting guides Provide network support, monitoring network performance, and troubleshooting network issues. Vork collaboratively with other IT teams to resolve complex technical issues and ensure the smooth operation of the company's IT infrastructure. 

Help Desk Support Technician (Internship) Nigerian Army, Signals & Maintenance Department, Arakan Barracks. Apapa, Lagos State. Provide technical support to military personnel in the use of various computer systems, including hardware, software, and peripherals. Conduct troubleshooting and problem-solving activities to diagnose and resolve technical issues in a timely manner. Monitor and maintain various systems, including local and wide-area networks, computer hardware, and software applications. Participate in the development and implementation of new IT projects, including software and hardware installations upgrades, and migrations. Assist in the creation and maintenance of technical documentation, including SOPs, knowledge base articles, and user guides. (Reference:- Available on request).

Ecole Superieure D'Administration Et D'economie Cotonou, Benin Republic.