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Emmanuella Yirom

Emmanuella Yirom

Customer Service Representative

Services provided: Customer Relations , Customer Onboarding , Customer Service Representatives

Sales

Abuja, Municipal Area Council
₦600 / hour
Approximate rate

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About Emmanuella Yirom:

I am a Passionate customer care representative who values communication and I would love to pursue a career in customer service with a dynamic company.

In my current role as a customer service representative, I have acquired some skills that are in line with the requirements for the job Position.

These skills includes : My excellent communication skills both verbal and written, inter-personal skills, active listening skills .
I am able to address my customers concerns and complaints, respond to their enquiry in a timely manner and also show empathy on my calls and mails.

Experience

CUSTOMER SERVICE REPRESENTATIVE at Outsource Global Technologies Limited

ABUJA|November 2022 - Current (7mos 5d)

Banking, Finance & Insurance|Customer Service & Support|100 - 150|Full Time

-Handling inbound and outbound calls  daily
- Signing up new and interested customers
-Retrieving customers data and presenting relevant product information
- Responding promptly to customer inquiries on phone, emails and live chat
- Scheduling callbacks when needed
- Calming unsatisfied customers and problem resolution
- Engaging customers in discussions and probing to know if they have any issues with the organisation's  services.

Education

UNIVERSITY OF ABUJA

 

Degree: BSC. BUSINESS ADMINISTRATION|January 2018 - December 2021

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