emmanuel izedonmwen

Highly skilled I.T Business Support Officer with expertise in technical troubleshooting, customer service, and 

knowledge of operating systems. Proven ability to install software and resolve technical issues efficiently. 

Passionate about exploring distant lands, getting lost in a good book, capturing moments, feeling the music, and 

participating in various sports. Seeking a challenging role as an I.T Business Support Officer to utilize my skills and 

contribute to organizational success.

IT Business Support Officer
Honeywell Flour Mills Plc.

(September 2022 – Till Date)

Achievements and responsibilities:

• Provides timely and efficient technical support to end users, resolving hardware and 

            software issues to ensure uninterrupted operations and maximize productivity.

• Conducted user training sessions, empowering individuals to utilize technology 

               effectively and independently, resulting in increased user satisfaction and reduced 

support requests.

• Collaborated with cross-functional teams to design and implement user-friendly 

systems and processes, optimizing workflow and minimizing potential IT

disruptions.

• Managed and maintained a comprehensive inventory system, accurately tracking 

equipment, software licenses, and warranties, minimizing downtime and ensuring 

efficient resource allocation.

• Implemented and managed IT solutions to improve operational efficiency, resulting 

in a 20% reduction in downtime and a 15% increase in employee productivity.

• Collaborated with cross-functional teams to identify and address key business 

challenges, resulting in the successful implementation of a new customer 

relationship management (CRM) system, improving customer satisfaction by 25%.

• Provided technical support and troubleshooting for hardware and software issues, 

resolving 90% of IT-related problems within a 24-hour timeframe, ensuring minimal 

disruption to business operations.

• Conducted training sessions for employees on new technologies and software 

applications, equipping them with the necessary skills to effectively utilize IT

resources, leading to a 30% improvement in overall technology adoption.

• Provided comprehensive technical assistance to internal and external stakeholders, 

troubleshooting hardware and software issues, and ensuring timely resolution to 

minimize downtime.

• Managed and maintained the IT infrastructure security systems, ensuring optimal 

functionality and data protection.

• Conducted regular training sessions to educate employees on the effective use of 

technology tools and software, empowering them to leverage technology to enhance

productivity and business outcomes.

I.T Assistant

Honeywell Flour Mills Plc.

(June 2019 – December 2020)

Achievements and responsibilities:

• Ensure effective communication and coordination of problem-solving efforts between IT team and users
• Responsible for Desktop management; install, move, add, change, decommission support for IT equipment (PCs, Laptops, Printers, Servers, including windows 7, 8, 10 and applications).
• Identify areas of focus and techniques to improve service quality and reduce the overall number of requests. Identify opportunities to enable end-users to become more self-sufficient Support.
• Follow-up with third party service provider(s) to ensure timely repairs and maintenance of systems in line with warranty agreement.
• Communicate resolution of faults to end-user/requestor.
• Evaluate PC’s software/hardware and recommend improvements / upgrades in line with the approved organizational policy.
• Assist in troubleshooting system and network problems by investigating, diagnosing and solving 
• Ensure effective communication and coordination of problem-solving efforts between IT team and users
• Responsible for Desktop management; install, move, add, change, decommission support for IT equipment (PCs, Laptops, Printers, Servers, including windows 7, 8, 10 and applications).
• Identify areas of focus and techniques to improve service quality and reduce the overall number of requests. Identify opportunities to enable end-users to become more self-sufficient Support.
• Follow-up with third party service provider(s) to ensure timely repairs and maintenance of systems in line with warranty agreement.
• Communicate resolution of faults to end-user/requestor.
• Evaluate PC’s software/hardware and recommend improvements/upgrades in line with the approved organizational policy.
• Assist in troubleshooting system and network problems by investigating, diagnosing and solving.

IT Business Support Officer
Honeywell Flour Mills Plc.

(September 2022 – Till Date)

Achievements and responsibilities:

• Provides timely and efficient technical support to end users, resolving hardware and 

            software issues to ensure uninterrupted operations and maximize productivity.

• Conducted user training sessions, empowering individuals to utilize technology 

               effectively and independently, resulting in increased user satisfaction and reduced 

support requests.

• Collaborated with cross-functional teams to design and implement user-friendly 

systems and processes, optimizing workflow and minimizing potential IT

disruptions.

• Managed and maintained a comprehensive inventory system, accurately tracking 

equipment, software licenses, and warranties, minimizing downtime and ensuring 

efficient resource allocation.

• Implemented and managed IT solutions to improve operational efficiency, resulting 

in a 20% reduction in downtime and a 15% increase in employee productivity.

• Collaborated with cross-functional teams to identify and address key business 

challenges, resulting in the successful implementation of a new customer 

relationship management (CRM) system, improving customer satisfaction by 25%.

• Provided technical support and troubleshooting for hardware and software issues, 

resolving 90% of IT-related problems within a 24-hour timeframe, ensuring minimal 

disruption to business operations.

• Conducted training sessions for employees on new technologies and software 

applications, equipping them with the necessary skills to effectively utilize IT

resources, leading to a 30% improvement in overall technology adoption.

• Provided comprehensive technical assistance to internal and external stakeholders, 

troubleshooting hardware and software issues, and ensuring timely resolution to 

minimize downtime.

• Managed and maintained the IT infrastructure security systems, ensuring optimal 

functionality and data protection.

• Conducted regular training sessions to educate employees on the effective use of 

technology tools and software, empowering them to leverage technology to enhance

productivity and business outcomes.

I.T Assistant

Honeywell Flour Mills Plc.

(June 2019 – December 2020)

Achievements and responsibilities:

• Ensure effective communication and coordination of problem-solving efforts between IT team and users
• Responsible for Desktop management; install, move, add, change, decommission support for IT equipment (PCs, Laptops, Printers, Servers, including windows 7, 8, 10 and applications).
• Identify areas of focus and techniques to improve service quality and reduce the overall number of requests. Identify opportunities to enable end-users to become more self-sufficient Support.
• Follow-up with third party service provider(s) to ensure timely repairs and maintenance of systems in line with warranty agreement.
• Communicate resolution of faults to end-user/requestor.
• Evaluate PC’s software/hardware and recommend improvements / upgrades in line with the approved organizational policy.
• Assist in troubleshooting system and network problems by investigating, diagnosing and solving 
• Ensure effective communication and coordination of problem-solving efforts between IT team and users
• Responsible for Desktop management; install, move, add, change, decommission support for IT equipment (PCs, Laptops, Printers, Servers, including windows 7, 8, 10 and applications).
• Identify areas of focus and techniques to improve service quality and reduce the overall number of requests. Identify opportunities to enable end-users to become more self-sufficient Support.
• Follow-up with third party service provider(s) to ensure timely repairs and maintenance of systems in line with warranty agreement.
• Communicate resolution of faults to end-user/requestor.
• Evaluate PC’s software/hardware and recommend improvements/upgrades in line with the approved organizational policy.
• Assist in troubleshooting system and network problems by investigating, diagnosing and solving.

National Open University Nigeria

(February 2022)

BSc. Computer Science