Akinola Emmanuel

Customer Success Specialist, CV Writer

Banking / Loans

Lagos, Lagos

Services provided

I’m a customer relation professional skilled in lead generation, customer relationship development. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhance customer experiences by employing service-oriented behaviors, understanding customer desires, providing customized solutions to build loyalty and exceeding expectations.

Customer success specialist

Customer support specialist

Approximate rate: ₦ 15,000 per hour

Experience

Customer Support Specialist.

• Training new employees in company policies, procedures, and ethics to ensure that they understand their role and responsibilities as a member of the customer support team

• Ensuring that customer support representatives are following company policies and procedures for all interactions with customers

• Reviewing customer feedback and making recommendations for changes in products or services to improve customer satisfaction with the company

• Contribute to initiatives outside of customer conversations that better the customer experience, both low-touch and high touch,

• Maintain customer health and introduce new, valuable features as they become relevant on the customers journey, • Developing reports that track customer complaints, inquiries, and problems to help identify areas where improvements can be made in the customer service process

• Using Salesforce, Freshdesk and other third-party applications for work efficiency.