Best professionals offering contact centre agent services in Lagos

Service Details for Contact Centre Agent in Lagos

Professional Requirements

To perform as a contact centre agent in Lagos, you need to have excellent communication skills, both written and verbal. You should also be proficient in the English language, which is the primary language used in the industry.

Recommended Accreditations and Certifications

While not mandatory, having certifications like the Certified Contact Centre Professional (CCCP) or the International Customer Service Institute (ICSI) certification can be beneficial in advancing your career.

Tips for Choosing the Best Service Provider

When hiring a contact centre agent, consider their experience, communication skills, and ability to work under pressure. Also, ensure that they have a good understanding of the industry and the services they are providing.

Questions to Ask Before Hiring

• What experience do you have in the contact centre industry?
• How would you handle a difficult customer?
• What is your approach to providing excellent customer service?

Useful References

For more information on contact centre operations and best practices, consider checking out the International Customer Service Institute (ICSI) or the Contact Centre Association of Nigeria (CCAN).

Prices for Contact Centre Agent Services in Lagos

The prices for contact centre agent services in Lagos can vary depending on the provider and the services offered. However, on average, you can expect to pay between ₦1,500 and ₦3,000 per hour for a skilled contact centre agent.

Requesting a Quote

When requesting a quote for contact centre agent services, be sure to provide detailed information about your needs and requirements. This will enable the provider to give you an accurate quote and ensure that you get the best service for your money.

Fees for Contact Centre Agent freelancers

The average daily fee for the experienced freelancers is ₦6,000.

The fee varies depending on the city in which the are located. For instance, the average daily for a Contact Centre Agent in Lagos is ₦7,000 while in Abuja is ₦8,000 or in Port Harcourt is ₦9,000.