General Manager - Edo, Nigeria - Value Edge Management Service Limited

Description

Job description

• Oversee the operations functions of the Lounge as per the Organizational chart.
• Hold regular briefings and meetings with all heads of departments.
• Ensure full compliance with the Lounge operating controls, SOPs, policies, procedures, and service standards.
• Lead all key property issues including capital projects, customer service, and refurbishment.
• Handling complaints, and overseeing the service recovery procedures.
• Responsible for the preparation, presentation, and subsequent achievement of the hotel's annual Operating Budget, Marketing, and sales Plan and Capital Budget.
• Manage the ongoing profitability of the Lounge, ensuring revenue and guest satisfaction targets are met and exceeded.
• Ensure all decisions are made in the best interest of the Lounge and management.
• Deliver the Lounge budget goals and set other short and long-term strategic goals for the property.
• Developing improvement actions, and carrying out cost savings.
• A strong understanding of P&L statements and the ability to react with impactful strategies
• Closely monitor the Lounge business report daily and make decisions accordingly.
• Ensure that monthly financial outlooks of the floor , Food & Beverage, Admin & General, are on target and accurate.
• Maximizing the Lounge yield and hotel/resort revenue through innovative sales practices and yield management programs.
• Prepare a monthly financial report for the owners and stakeholders.
• Draw up plans and budgets revenues, costs, etc. for the stakeholders
• Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services.
• Act as a final decision maker in hiring a key staff.
• Coordination with HOD's for the execution of all activities and functions.
• Overseeing and managing all departments and working closely with department heads daily.
• Manage and develop the Lounge Executive team to ensure career progression and development.
• Be accountable for the responsibilities of department heads and take ownership of all guest complaints.
• Provide effective leadership to Lounge team members.
• Lead in all aspects of business planning.
• Respond to audits to ensure continual improvement is achieved.
• Corporate client handling and taking part in new client acquisition along with the sales team whenever required.
• Assisting in residential sales as and when required and developing strong sales prospects.
• Responsible for safeguarding the quality of operations both internal & external audits.
• Responsible for legalization, Occupational Health & Safety Act, fire regulations, and other legal requirements.

PREREQUISITES:

The ideal candidate is a seasoned and highly intelligent hotel professional with outstanding, management skills and extensive hands-on experience. Available to work when needed, including weekends, holidays, and nights.

EDUCATION:

A university degree in Hospitality management or a related field with Experience in opening, managing, or re-positioning a hotel with a clear track record. Excellent computer system skills.

EXPERIENCE:

At least 5 to 10 years of experience in the hospitality industry, with significant luxury and international experience, ideally including experience in remote locations. And 5 to 10 years of experience as a General Manager or Asst. General Manager