General Manager - Edo, Nigeria - Value Edge Management Service Limited

    Value Edge Management Service Limited
    Value Edge Management Service Limited Edo, Nigeria

    1 month ago

    Default job background
    Full time
    Description

    Job description

    • Oversee the operations functions of the Lounge as per the Organizational chart.
    • Hold regular briefings and meetings with all heads of departments.
    • Ensure full compliance with the Lounge operating controls, SOPs, policies, procedures, and service standards.
    • Lead all key property issues including capital projects, customer service, and refurbishment.
    • Handling complaints, and overseeing the service recovery procedures.
    • Responsible for the preparation, presentation, and subsequent achievement of the hotel's annual Operating Budget, Marketing, and sales Plan and Capital Budget.
    • Manage the ongoing profitability of the Lounge, ensuring revenue and guest satisfaction targets are met and exceeded.
    • Ensure all decisions are made in the best interest of the Lounge and management.
    • Deliver the Lounge budget goals and set other short and long-term strategic goals for the property.
    • Developing improvement actions, and carrying out cost savings.
    • A strong understanding of P&L statements and the ability to react with impactful strategies
    • Closely monitor the Lounge business report daily and make decisions accordingly.
    • Ensure that monthly financial outlooks of the floor , Food & Beverage, Admin & General, are on target and accurate.
    • Maximizing the Lounge yield and hotel/resort revenue through innovative sales practices and yield management programs.
    • Prepare a monthly financial report for the owners and stakeholders.
    • Draw up plans and budgets revenues, costs, etc. for the stakeholders
    • Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services.
    • Act as a final decision maker in hiring a key staff.
    • Coordination with HOD's for the execution of all activities and functions.
    • Overseeing and managing all departments and working closely with department heads daily.
    • Manage and develop the Lounge Executive team to ensure career progression and development.
    • Be accountable for the responsibilities of department heads and take ownership of all guest complaints.
    • Provide effective leadership to Lounge team members.
    • Lead in all aspects of business planning.
    • Respond to audits to ensure continual improvement is achieved.
    • Corporate client handling and taking part in new client acquisition along with the sales team whenever required.
    • Assisting in residential sales as and when required and developing strong sales prospects.
    • Responsible for safeguarding the quality of operations both internal & external audits.
    • Responsible for legalization, Occupational Health & Safety Act, fire regulations, and other legal requirements.

    PREREQUISITES:

    The ideal candidate is a seasoned and highly intelligent hotel professional with outstanding, management skills and extensive hands-on experience. Available to work when needed, including weekends, holidays, and nights.

    EDUCATION:

    A university degree in Hospitality management or a related field with Experience in opening, managing, or re-positioning a hotel with a clear track record. Excellent computer system skills.

    EXPERIENCE:

    At least 5 to 10 years of experience in the hospitality industry, with significant luxury and international experience, ideally including experience in remote locations. And 5 to 10 years of experience as a General Manager or Asst. General Manager