- Co-ordinate Customer Data Management And Compliance Support Officers in the effective capturing of all Customer Information Updates processed through IBPS while observing due diligence and upholding bank procedures and Policies.
- Ensures that all requests flown via the IBPS workflow are treated in a timely and effective manner to satisfy both the internal and external customers.
- Take overall responsibility for all Customer information Updates that were hitherto Scanned through IBPS .
- Develop strategies that will aid improvement in handling assignments for the Team.
- Handle branch enquiries and correspondence as it relates to Customer Information Update activities and Dormant reactivation requests.
- Handle requests in terms of verification as it relates to setting up and deletion of all bank wide Standing instructions.
- Communicate and escalate recurring issues within the team to the Desk Head, Customer Data Management And Compliance Services while proffering possible solutions to improve customer service.
- Support the development of ideas/strategy to be adopted in handling Customer Information Updates.
- Managing effective work relationship amongst other departments within LOU
- Assist in disseminating new approvals/evolving policies of the bank to the Account management Support on documented policies, processes and procedures of the Customer Information Update to ensure continued effectiveness of the team.
- Collaborate with the Desk Head Customer Data Management & Compliance Services in developing training as well as strategies for excellent service delivery to branches and head office departments
- As part of the Bank's Information Security requirements, maintain the security of all Information entrusted to the staff and comply with the principles and policies in the Information Security Handbook.
- Minimum Education: HND / BSc in any discipline
- Minimum experience: 1-7 years of Relative Banking Experience
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Customer Data Management and Compliance Specialist - , Lagos, Nigeria - First Bank
Description
JOB OBJECTIVES
Verification and Monitoring of Account Maintenance Activities with specialization to Customer Information Update from Branches on IBPS AMO, AML1 DAR queues
DUTIES & RESPONSIBILITIES
Education
Experience
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