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Port Harcourt

    Customer Service Officer - Port Harcourt, Nigeria - Pack'N'Pay

    Pack'N'Pay
    Pack'N'Pay Port Harcourt, Nigeria

    5 days ago

    Default job background
    Full time
    Description

    Job Description
    As a customer service officer, your duties include:

    • Answering questions about the company's products or services via phone, email, and in person.
    • Direct customers to online resources.
    • Handling customer complaints.
    • Collecting and analyzing customer feedback.
    • Responding to customers' reviews.
    • Demonstrate empathy and patience when dealing with customers, especially in sensitive situations.
    • Update customer records in the system
    • Create and maintain reports about customer interactions
    • Develop a rapport with customers.
    • Concluding sales for online customers.
    • Checking product availability.
    • Setting up accounts for new customers
    • Booking of Orders
    • Processing of orders

    Requirements and Skills

    • Bachelor's Degree in Mass Communication, Linguistics or Business Administration
    • 0 - 1 year relevant work experience
    • Excellent communication and interpersonal skills
    • Must be a corper serving in Port Harcourt
    • Young, smart and vibrant
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