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    Customer Care Representative - Lagos, Nigeria - Mopheth Nigeria Limited

    Mopheth Nigeria Limited
    Mopheth Nigeria Limited Lagos, Nigeria

    1 week ago

    Default job background
    Full time
    Description

    JOB SUMMARY

    Requirements / Qualifications B.Sc or HND in a related field. Proven experience in customer service or a related field. Excellent communication skills, both written and verbal. Strong problem-solving abilities and a customer-centric mindset. Proficiency in using online communication tools and e-commerce platforms. Ability to multitask and prioritize in a fast-paced environment. Positive attitude and willingness to go above and beyond to exceed customer expectations.

    RESPONSIBILITIES

    Job Summary Are you passionate about customer service and ready to make a difference in the world of e-commerce? We're seeking a dedicated Customer Care Representative (E-commerce) to join our team at our Victoria Island location. In this role, you'll be the face of our brand, ensuring that every customer interaction is positive, memorable, and exceeds expectations.Job Functions / Duties Provide exceptional customer service to our valued customers online. Respond promptly and professionally to customer inquiries via email, chat, and social media platforms. Assist customers with order-related questions, product inquiries, and technical issues. Resolve customer complaints and escalate complex issues to the appropriate department. Process returns, refunds, and exchanges in accordance with company policies. Proactively identify opportunities to improve the customer experience and provide feedback to the management team. Stay up-to-date with product information, promotions, and company policies to better assist customers.

    REQUIRED SKILLS

    Conflict and complaint resolution, Customer service, Business development, Customer support, CRM systems

    REQUIRED EDUCATION

    Bachelor's degree

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