Service Fulfillment Engineer - Abuja, Nigeria - ipNX Nigeria Limited

Description

ABOUT THE COMPANY

ipNX is one of Nigeria's fastest growing Information and Communications Technology companies, serving a multitude of needs across enterprises, small businesses and residents with innovative, world-class services.

Our ability to identify, satisfy and exceed today's market needs is a testament to over a decade of experience, our commitment, drive and passion realized through highly skilled and well seasoned professionals.

As a pioneer and a leading Fibre-To-The-Home (FTTH) operator in Nigeria, we currently provide a number of solutions to various industries and market segments using industry-leading technology (such as our very own Fibre-To-The-Home (FTTH) cable technology) as our core access network infrastructure and fixed wireless radio services (via licensed frequency).

We also proffer complementary IT solutions, with a view of covering key commercial and suburban regions.

Vision

JOB SUMMARY

Requirements B.Sc in Computer Science / Computer Engineering / IT Related Disciplines (2.1 Upper Credit Minimum) At least 2 years experience within the telecoms space as a Network Communications Engineer Understanding of Communications Networks. Cisco network certification is required Practical Experience with Network Connectivity Devices (Routers & Switches) A good grasp of Wireline & Wireless Installations (Fibre & Ethernet Cabling, IP Planning, RF Planning, Network Design, Installation and Maintenance) High degree of Microsoft Office Suite competence [Bonus: Visio, MSProject]

RESPONSIBILITIES

Job Description The Service Fulfillment Engineer is responsible for deploying carrier grade and reliable network infrastructure and services for ipNX enterprise customers in accordance with set SLAs. He will be responsible for planning, directing and coordinating activities required to fulfil and support network services to enterprise customers. These include the management of existing and development of new network infrastructure and systems, as well as overseeing system & network administration tasks. He will also act as the 2nd level contact for customer faults relating to network connectivity & systems by taking ownership of reported customer issues and seeing these problems through to resolution. Your Key support responsibility includes researching, diagnosing, troubleshooting, identifying and implementing solutions to resolve all network connectivity & system issues.Duties and Duties Install, configure, optimize and maintain network connectivity infrastructure & systems for the ipNX Network as well as for enterprise customers as per agreed set standards and SLAs. Safeguard performance, capacity, availability (>99.9%) and quality of the ipNX network by monitoring emerging incidents and initiating preventive actions. Recommend areas of improvements, product enhancements including new platforms, features and services that meets present and future needs of the voice communications business.

REQUIRED SKILLS

Information security, Basic computer maintenance, Communication, Cisco certified network associate (CCNA)

REQUIRED EDUCATION

Bachelor's degree