Dispatch Supervisor - Ijebu Ode, Nigeria - Ascentech Services limited

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    Description

    Job Title:
    Dispatch Supervisor

    Location:
    Ijebu Ode, Ogun State

    Employment Type:
    full-time


    Responsibilities:

    • Communicate with Management as needed to maximize efficiencies and resolve issues;
    • Oversee improvement in customer satisfaction and dispatch satisfaction;
    • Provide subordinate coaching and assistance when required;
    • Maintain professional appearance and demeanor;
    • Recommend promotions;
    • Fill in as a Dispatcher when required;
    • Interviews applicants; Handles employee grievances and complaints;
    • Has the authority to make the recommendation to hire and fire and to implement discipline and direct work of Dispatch employees;
    • Ensure overall compliance with various office policies such as uniforms, use of electronic devices, phone compliance, meal breaks, and attendance;
    • Manages and coordinates technical workforce job completion;
    • Monitor specific charts and daily graphs to ensure that all service calls are being managed and completed promptly;
    • Obtain daily service disruptions in Excel Workbook;
    • Liaise with area managers to coordinate transport and distribution schedules with their current and anticipated demand for goods and materials;
    • Accurately trace lost or delayed shipments;
    • Monitor dispatcher routes to manage on-time performance.

    Requirements:

    • Ability to manage multiple projects while managing 7-day/week operations;
    • Strong customer service skills;
    • Ability to learn and demonstrate efficiency in your working
    • Ability to effectively lead a diverse group of individuals to successfully achieve the goals of the Dispatch Department;
    • Ability to adapt and remain flexible in a dynamic environment;
    • At least three (3) to five (5) years in supervisory experience is preferred;
    • Ability to work independently and follow directions;
    • BSc, HND in Business Management or Administration or in other relevant field
    • Proficient with all Microsoft Applications required.