Samuel Johnson

A highly motivated and adaptable Customer Support Specialist/Technical Support Engineer with over three years of professional experience and a strong background in diagnosing and resolving technical issues Dedicated to using strong problem-solving abilities and exceptional communication skills to deliver top-tier customer support and ensure customer satisfaction.
 

Experienced Customer Support Specialist/Technical Support Engineer with a strong track record in diagnosing and resolving technical issues. Currently working as a Technical Support Engineer at Forra Finance, I have demonstrated the ability to maintain detailed records, manage and escalate complex issues, and collaborate effectively with cross-functional teams. Previously, at Aheadly and Astratech Ng, I provided exceptional customer assistance, resolved technical issues, and contributed to product improvements by gathering and analyzing client feedback. My customer service roles at Ison Xperiences Ltd further honed my skills in handling calls, documenting interactions, and collaborating to address customer issues.

Education Summary:

HND, Computer Science | The Polytechnic Ibadan | 2023

OND, Computer Science | The Polytechnic Ibadan | 2018

Diploma, Electrical Engineering | The Nigerian Railway Technical Institute | Lagos, Nigeria | 2015

Certifications and Training:

Technical Support Fundamentals Certificate | Google Inc. (Coursera)

Freshdesk Product Expert Certificate (In view) | Freshworks Academy

Zendesk Support Certification | Customer Support | 2023

Jobberman Soft-Skills Training | Jobberman Nigeria | 2022