Rejoice Johnson

Company : Fidelity Bank PLC

Team Lead Customer Experience Inbound and Outbound(March 2021-Dec 2021)

Duties:

·         Building strategy on how to achieve a seamless tax

·         Monitoring of agent performance

·         Assigning work flow for the team

·         Team management

Position:Customer experience And Success Executive (Jan 2020-Feb  2021)

Duties:

·         Attains to clients  large numbers of call, Email and social media needs.

·         Supervising and coordinating all Customer service specialist duties

·         Identify customer needs and collaborate with internal  departments to ooptimize experience  and brand awareness.

·         Provide Potential and existing customers with exceptional services

·         Generate customer interest in the services or products offered by the company.

·         Provide personalized customer service by responding to the needs of the customers.

·         Ensure feedback from the customer to further improve the customer services.

·         Manage and update customer databases with the status of each customer.

·         Build customer loyalty and sustainability  by follow-up of customer calls.

·         Evaluate problems of the customers and provide logical lasting solutions.

·         Manage filing, mailing, correspondence and other management tasks.

Aeroport Aviation College Lagos     January  2020 – July 2021

Travel Agenccy Management  And Customer Service Specialist

University of Calabar, Cross River State   Apr 2012 – Aug 2017

B.Sc Marine Biology.