Rejoice Akpan

Front Desk Officer:University of Lagos, Distance Learning Institute. Account Session.

 Managed clients complaint and settled disputes. Screened emails and other correspondence  and typed newsletter. Maintained office systems and procedures.

Community Case Worker:  Afara Leadership Centre (NGO), Yaba. 

Led and monitored 2 teams of over 30 young women . Coached and mentored the young women on customer services and public speaking. Created 3 methods to learn skills effectively. Supported young women with material items. Collaborated with organization to project demand and provided financial support to the women.

Secretary: Ark of God Chambers         Managed employer's schedule and appointments. Prepared meetings agenda and records minutes during meeting. Screened and directed phone calls, emails and other correspondence. Handled requests and queries from clients and provided necessary information. Maintained procedures and office systems. Kept sensitive information in a confidential way and discrete. 

Chartered Institute of Human Resource Management, Lagos.            Postgraduate Diploma in Human Resource Management (PGD).

University of Uyo, Uyo Akwa Ibom State.                                                        B.A in Linguistics                                    Second Class Honours

Google Digital Skill for Africa               Certificate of Achievement for completion of the Fundamental of Digital Marketing.

Jobberman Nigeria                                 Certificate of Achievement for completion of a short course Jobberman Soft-Skill Training.

University of Uyo, Uyo. Akwa Ibom State                                                          Diploma in Mass Communication       Second Class Honours