olutayo salami

Dedicated Business Analyst known for rapidly and effectively translating historical performance
figures into actionable data. Taps into expansive Customer Relationship Management
knowledge to derive value from broad-ranging data points. Ready to lead company-wide
business intelligence initiatives through deft logistical management and expert hands-on
analysis.

Data analytics

Agile project management

Software development

Feb 2021,  Senior Business Analyst , erpSOFTapp 

• Evaluated consistency and importance of different business intelligence data against needs to determine optimal courses of action.  

• Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes. 

 • Managed team performance by implementing measurable metrics to track delivery of supporting requirement artifacts.  • Streamlined techniques to support agile methodology implementations. 

• Created new analytical systems to boost vital business metrics visibility. 

• Interacted with internal customers to understand business needs and translate into requirements and project scope.

Feb 2017 , Customer Experience Executive, MULTICHOICE NIGERIA 

• Complaints resolution via calls, social media platforms: Facebook, Instagram, Twitter and E-mail. 

• Providing feedback on the efficiency of the customer service process.

 • Ensure customer satisfaction and provide professional customer support. 

• Contributes to and executes strategic customer experience plan.

 • Generate brand awareness, sales and promote customer service through the social media networks.

  • Generate reports for clients and team members to show them the strategies available to them. 

Jun 2016 , Contact Center Executive, SKYE BANK PLC 

• Enquiries, Service request and Complaints resolution through Mails, Call handling (inbound/outbound), Social media and Web live chat using applicable software.

 • Provide customers with product and service information and also Document all call information according to standard operating procedures. 

• Ensure customer satisfaction and provide professional customer support. 

 Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.  

• Promoted available products and services to customers during service, account management and order calls. 

Aug 2014 , Logistics Executive/Operations Analyst ,TRANSPORT SERVICES LTD 

• Scheduling, Monitoring and Journey Management of drivers to Deliver consignments nation-wide, safely, on-time and in full For known customers like Forte oil, Guinness, Lafarge,Oando and PZ cussons. 

• Visualize, facilitate, optimize, and coordinate the full order cycle from start to finish. 

• Liaise and negotiate with key players such as suppliers, manufacturers,  vendors, and customers. 

• Analyze data and consider performance modifications and implement improvements and also Comply with all regulations, laws, policies, and ISO requirements. 

• Tracked assets disposal and determined IOM's best interest to upgrade inventory list. 

 • Conducted audits to improve office logistics practices and procedures.

University of Ibadan

Bsc Microbiology