odijie joshua

Highly skilled, customer-centric and well experienced in the management of processes, procedures, sales, customer complaint handling, call center and administrative environment. Demonstrated high level of communication, emotional intelligence, system administrator, organizational skills, and
positive approach to work and seeks to surpass stakeholders’ expectation.
Having worked as a customer service representative at Guaranty Trust Bank Plc, which is one of the largest and most successful Banks in Nigeria. I have been able to diligently develop and implement
quality processes working in various inbound units, outbound, e-mail and chat team.
I strongly believe in quality performance and strive to learn about the business acumen of any establishment as well as to look out for inputs that could improve the efficiency of the department
that serves as a touch point to customers and ultimately ensure excellence.

Guaranty Trust Bank PLC Resolution Officer
 Monitoring service level agreement
 Data analysis and interpretation using Spread sheet (Microsoft excel)
 Training and mentorship
 Escalating issues that requires back-office intervention.
 Follow through on escalations to relevant team to ensure a complete and timely resolution of customer’s complex complaint
 

Auchi Polytechnic Auchi, Edo State.
HND Computer Science (Distinction)
2009 – 2014
2000 – 2009
1994 -- 1999
2018 till date
EDUCATION
Tenderland College Orile Igamu, Lagos State
West African Examination Council (WAEC)
Classical International School Angwan Romi Kaduna State
First School Leaving Certificate
WORK E