Ngozi Prisca

 I am a highly skilled customer service specialist with over three years of experience in various roles. I have excellent communication, problem-solving, interpersonal and analytical skills that enable me to provide high-quality service to customers from different backgrounds and needs. I am experienced in meeting customer needs via emails, chats and on social media platforms. I am familiar with various features of customer support software such as ticketing systems, live chat, chatbots, knowledge bases and analytics such as Zendesk, Freshdesk, Odoo and Zoho. In addition to my customer service skills, I am proficient in Microsoft services such as Microsoft Word, Excel and PowerPoint as well as Google workspace tools such as Google Mail, Meet, Sheet, Docs, Slides, Drive, Calendar and Forms. 

I have gained extensive experience in handling customer inquiries, resolving complaints, and providing exceptional customer service through calls, emails and chats. I am passionate about customer service because I enjoy helping people find solutions and satisfaction with their purchases and services and I will be delighted to work on a mission of providing innovative and sustainable solutions. I will be bringing top-notch skills in active listening, and analytical problem-solving skills, service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty because I am always delighted to work on a mission of providing innovative and sustainable solutions for customers . I also have received positive feedback from customers and team leads for my professionalism, empathy, and efficiency. 
My goal is to become a valuable member of your team and deliver exceptional service that exceeds your customers’ expectations.
 

Call Center Representative, Outsource Global Technology Limited  
⦁  Answering constant flow of customer calls with minimal wait times. 
⦁ Responding to customer requests for products, services, and company information.  
 Answering customer telephone calls promptly to avoid on-hold wait times. 
⦁ Assisting customers with setting appointments, and special order requests. 
⦁ Offering advice and assistance to customers, paying attention to special needs or wants. 
⦁ Collecting customer feedback and making process changes to exceed customer satisfaction goals. 
⦁ Handling over 50 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and canceling services. 
 ⦁ Assisting customers with a warm and professional attitude 
⦁ Keeping records of customer complaints 
⦁ Performing data entry for customer information 

Customer Service and IT Support, Outsource Global Technology 
 ⦁ Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. 
⦁ Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions. 
 ⦁ Answered incoming calls professionally, from prospective and existing customers (expatriates and Nigerians) and responding to customer inquiries and complaints, also through customer's emails.
 ⦁ Used scripts to provide information about the organization's service, product's features, prices etc. and present their benefits. 
⦁ Asked pertinent questions to understand the customer's requirements. 
⦁ Persuaded the customer to buy by demonstrating how merchandise or services meet their needs. 
⦁ Recorded the customer’s personal information accurately in a computer system. 
⦁ Completed call notes and call reports as necessary and updating them in the CRM, also, recording details of comments, inquiries, complaints, and actions taken. 
⦁ Dealt with complaints or doubts to safeguard the company's reputation. 
⦁ Kept records of calls and sales and record useful information.
 ⦁ Assisted with the placement of orders, refunds, or exchanges. 
⦁ Communicated and coordinated with internal departments. 
⦁ Making outbound calls to set appointments and gather survey data. 
⦁ Identifying, and escalating priority issues and reporting to the high-level management 

Call Center Agent /Telemarketer, Outsource Global Technology Limited 
•Cold-called people to sell services. 
•Answered incoming calls from prospective customers.  Nigeria 
•Used scripts to provide information about product's features, prices etc., and present their benefits •Delivered scripted talks that describe the company's services, to persuade potential applicants. 
•Explained benefits of social security disability benefits. 
•Answered customer information about the services of the company. 
•Obtained customer information such as name, address, work history, etc for social security disability benefits application. 
•Kept track of customers that have been contacted and those who do not want to be contacted in the future. •Followed-up on previous customers for potential services. 
•Maintained records of customer contacts. 
•Collected details of customers to ascertain his/her eligibility. 
•Addressed any questions or issues customers may have. 
•Communicated with customers to understand their requirements and need 
•Offered solutions based on clients’ needs and capabilities 
•Measured identified KPIs •Always strived towards meeting KPIs 
•Prepared and presented achievements and KIPs 

Front Desk Receptionist, Petroleum Technology Development Fund (PTDF) Cafeteria - Treehouse Grills 
⦁ Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.  ⦁ Welcomed customers by greeting them, in person or on the telephone; answering or referring inquiries 
⦁ Suggested and helped determine customers' orders 
⦁ Ensured all orders are delivered to customers in a timely manner. 
⦁ Processed orders and collect payments from customers 
⦁ Responded to customer inquiries, issued receipts, and recorded customer suggestions. 
⦁ Maintained cash drawer of 50,000 or more per shift. 
⦁ Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance. 
⦁ Maintained secure cash drawers, promptly resolving discrepancies in daily totals. 
⦁ Reconciled cash drawer at the start and end of each shift, accounting for errors and resolving discrepancies. 
⦁ Used POS system to enter orders, process payments, and issue receipts. 
⦁ Maintained public areas

I have a background in Education. I studied Economics Education in Nwafor Orizu College of Education Nsugbe.