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Port Harcourt
Muna Ekegbu

Muna Ekegbu

Customer Support Representative

Services provided: Email Handlers , Virtual Assistants , Email, Phone & Chat Support , Customer Service & Account Management , Customer Service Representatives , Customer Support Representatives , Admin - Social Media Managers , Support - Virtual Assistant Services

Port Harcourt, Port-Harcourt

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About Muna Ekegbu:

As a Customer Support Representative with four years of experience, I have developed strong communication and problem-solving skills to effectively assist customers in resolving their inquiries and issues. I am highly skilled in handling a variety of customer interactions, including phone calls, emails, live chats, and social media messages.

Throughout my career, I have demonstrated a commitment to providing excellent customer service and ensuring customer satisfaction. I am experienced in handling high-volume customer service environments and have a proven track record of meeting and exceeding customer service metrics.

In addition, I am proficient in utilizing various customer service tools and platforms such as Zendesk, Salesforce, and Freshdesk to manage customer inquiries and provide efficient and effective solutions. I am also experienced in collaborating with cross-functional teams to ensure a seamless customer experience.

Overall, I am a dedicated and reliable customer support representative with a strong work ethic, exceptional problem-solving skills, and a passion for delivering excellent customer service.

Experience

MAKA , Remote - Customer Support Specialist.

August 2022 - Present.

Respond to customer inquiries via phone, email and live chat in a professional and courteous manner.
•Resolve customer issues in a timely and efficient manner, maintaining a high level of customer satisfaction.
•Identify and escalate priority issues to management, ensuring timely resolution.
•Collaborate with cross-functional teams to develop and implement new strategies and processes to improve the overall customer experience.
•Maintain accurate and detailed records of all customer interactions in the CRM system.
•Consistently meet or exceed established performance metrics, including response times and customer satisfaction scores.


PineTree Ltd, Port Harcourt - Customer Support Representative.

March 2020-July 2022.

Respond to customer inquiries via email and phone regarding billing, product support, and technical difficulties.
•Issue tickets in Zendesk to ensure prompt resolution of customer issues.
•Retain important information regarding customers to ensure personalized and efficient service.

 •Correspond with customers on billing issues, including processing refunds and chargebacks.
•Work with the team to identify and solve customer pain points.
•Maintain accurate records of customer interactions and suppor requests.
 

 

 

 

Education

Landmark School Of Hospitality Management.  2015-2017. Diploma.

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