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Benjamin Gomerep

Benjamin Gomerep

Customer service representative

Services provided: Information Technology & Learning Management Systems , Customer Service Representatives , Business & Finance

Bauchi, Bauchi
$10 / hour
Approximate rate

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About Benjamin Gomerep:

I am a self motivated and standardized driven employee equipped with both the soft and technical skills. Over the years I have work so hard to acquire a set of fundamental skills in line with corporate and professional ethics including resilience, prudent communication, analytical thinking, team player, persuasion to drive sales among others. My technical skills include the expert use of computer applications google workspace, advanced Excel formulas and functions, graphic design, advanced chat gpt 4. In a nutshell, I derive pleasure in solving complex problems and dedicated to learn new things.

Experience

Job Experience:

Sales Executive B Rex Services

Duration: June 2016- 2021

- Communicated with potential customers to understand their needs and provided professional advice and solutions related.
- Addressed customer inquiries promptly and efficiently, ensuring excellent customer service and driving purchase intent.
- Engaged with customers through various communication channels, including face-to-face interactions, phone calls, and emails.
- Showcased the features and advantages of our products or services, highlighting the quality and compatibility.
- Conducted price negotiations, handled customer objections, and closed sales effectively.
- Maintained accurate records of customer information, sales progress, and transaction details in the company's database.
- Prepared comprehensive sales reports to analyze market trends, identify opportunities, and recommend improvement strategies.
- Collaborated with internal sales teams and other departments to ensure smooth order execution, timely delivery of products, and overall customer satisfaction.
- Utilized excellent negotiation skills to secure favorable terms and pricing for customers, maximizing sales revenue.
- Stayed updated on the latest trends and developments including new products and competitors' offerings.
- Actively participated in sales training programs and workshops to enhance selling techniques and product knowledge

- Possess 5 years of proven work experience in sales specifically focusing on vehicle spare parts.
- Familiarity with motorcycle spare parts, including their functionality, compatibility, and market demand.
- Demonstrate excellent negotiation skills, with the ability to influence customer decisions.
- Exhibit strong communication and interpersonal skills to effectively engage with customers and build long-lasting relationships.
- Display a results-oriented mindset, with a track record of achieving sales targets and driving revenue growth.
- Have a keen eye for market trends and customer preferences, enabling proactive identification of sales opportunities.
- Show willingness to collaborate with internal teams and departments to ensure seamless order execution and customer satisfaction.
- Stay adaptable and open to learning, embracing continuous professional development in the sales field.

Education

 

  • University of Jos: Geography and planning 2012.
  • Corporate finance Institute Canada: Financial modelling and valuation analyst/Business intelligence and data analyst 2022.
  • Yapha academy: Customer service Package 2022.
  • National Information and Technology Development Agency (NITDA): Blockchain Development 2023

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