Mary Ijah

An empathetic Customer Service Executive with a passion for efficiency, innovation, and customer excellence. Over the years, I have mastered the art of turning complex financial processes into seamless experiences, ensuring that every transaction, every customer interaction, and every operational detail runs like clockwork. From optimizing workflows to leading high-performing teams, I thrive in fast-paced environments where precision meets people-first service. Whether it's resolving challenges, driving business growth, or enhancing customer satisfaction, I bring a mix of strategy, leadership, and a results-driven mindset to every role I take on.

Mary Ijah is a seasoned Customer Service and Financial Operations professional with over a decade of experience spanning banking, pensions, and remote customer support.

Current Role: Head of Customer Service Representative at Itap Solutions Ltd (Remote, Feb 2025 – Present), handling multi-channel customer support, CRM documentation, and process improvement.

Pensions Sector: Contribution Processing Officer at Access-ARM Pensions Ltd (2024–2025) and Supervisor, Customer Service at ARM Pension Managers (2022–2024), where she streamlined reconciliation processes, led service teams, and reduced customer waiting times.

Banking Sector (FCMB, 2013–2022): Held progressive roles including Funds Transfer Officer, Head Teller, and Customer Service Officer. Responsibilities covered funds transfer, compliance checks, fraud prevention, client onboarding, teller operations, and mentoring junior staff.

Key Achievements.

Introduced process improvements that cut reconciliation times and boosted accuracy, reduced customer waiting time, enhanced complaint resolution and Consistently. delivered high customer satisfaction and first-contact resolution.

Masters Of Business Administration (MBA)from the University of Lagos,Nigeria (September 2025)