About Joy Onwugbufor:
I am accustomed to forgoing strong relationship with people, develop partnerships, and increasing performance through creative strategies. The major contributor to this success is my skill as a problem solver and a persuasive communicator. I equally work well in a team oriented and self directed environment and find challenges stimulating.
In addition to my experience and energy, I bring to the position an extensive professionalism that will be used to make a valuable contribution towards the company goals.
In my previous role, I have leverage my skills to meet and exceed expectations, I would like to do the same as a member of your team. I welcome an opportunity to meet with you to learn more about the position and discuss my qualifications and candidacy.
Experience
I work as a customer care representative for accessbank. My job responsibilities includes managing data base of customer’s in customer relation manager ( CRM ), managed over customer's interactions via all platforms (inbound), anticipating and resolving all complaints, requests and
enquiries.
Assist customer with issues related to complaints, enquiry and request. •
Delivered 90% FCR (first contact resolution) within agreed TAT and SLA, coordinated activities of customer-facing channels
as regards service delivery and customer experience.
Responding, resolving and following up with enquiries, requests and complaints on D.Ms and Timelines via the company's
social media platforms (Twitter, Instagram and Facebook) in a timely manner
Participating in continuous improvement by generating suggestions, engaging in problem-solving activities to support
teamwork. Good knowledge of core banking applications (FIMI, SIEBEL, TWCMS, E-gain, Infopool, TH, Card system, ATM dispense error portal, M-banker, EntrustGuard, Vanso, CRM) and products (debit and credit cards inclusive).
Education
Master Of Arts (M.A) in History and Diplomacy
LAGOS STATE UNIVERSITY [Ojo, Lagos State]
Professionals in the same Customer Service / Support sector as Joy Onwugbufor
Other users who are called Joy
Jobs near Lagos, Lagos
-
Customer Care Officer
Found in: Trabajos diarios NG C2 - 6 days ago
Bella Recruiter For ipNX Lagos, NigeriaFunction: Customer Advocacy · Reporting to: Head, Corporate Customer Care · Location: Lagos · Travel Frequency: Rarely · Purpose of the Job · The Corporate Customer Care role will manage /develop client relationships with existing and new clients by ensuring customers are satisfi ...
-
Accounts Clerk
Found in: beBee S2 NG - 3 days ago
Prime Montessori School Lagos, Nigeria Full timeRequirements · We seek experienced professionals to fill in these roles, below are the requirements · BSc / NCE Accounting · 2 years experience · Experience with accounting softwarefor accounts clerk. · ...
-
Full Stack Developer
Found in: beBee S2 NG - 5 days ago
Infinion Technologies Lagos, Nigeria Full timeABOUT THE COMPANY · We are a technology and business solutions Company established with the objective of providing world class solutions to Enterprise Businesses.At INFINION we constantly research into new technologies and design productivity boosting solutions, aimed at deliveri ...