Joy Emeribe

Joy Emeribe is currently a customer service representative at Outsource Global International Sourcing Company, Mabushi, Abuja where she handles customers request, wants, needs etc and providing solutions to customers problem within the company policies. She is also a member of Teachers Registration Council of Nigeria where she was certified as a licensed Teacher in Nigeria and also Trained in general computing services. 

Joy is an enthusiastic customer service professional with experience working as a liaison between customers and corporations, skilled communicator and listener with a knack for remedying conflict, and keen organizational skills which allow for effective delivery of outstanding service. 

She extends her competences to maintaining the highest level of integrity; dedicated to providing reliable and friendly service without ever compromising the reputation or competencies of the organization. Joy is open for related career opportunities relating to her profile in other to contribute to the growth of any firms or industry in Nigeria.

Customer Service Representative.

Outsourcing Global International Sourcing Company- Mar 2019 - Current Date.
 Abuja, Federal Capital Territory, Nigeria.

1. Build relationships and trust with customer through interactive communication.
2. Communicating with customers through various channels and up selling services to customers & ensuring satisfaction and providing professional customer support.
3. Follow communication procedures, guidelines and policies.
4. Good Interpersonal Relationship with Clients and keeping records of customer.
interactions, transactions, comments and complaints.
5. Handle customer complaints, provide appropriate solutions and alternatives.
6. Handling 100-500 Calls in a day and ensuring customer satisfaction.
7. Identify and assess customers needs to achieve satisfaction.
8. Keep records of customer interactions, process customer needs and file documents.
9. Manage large amounts of incoming phone calls and generate sales leads.
10. Meet personal/customer service team sales targets and call handling quotas.
11. Proffer solutions to customer complaint & take the extra mile to engage customers.
12. Provide accurate, valid and complete information by using the right methods/tools.
13. Provide good Customer relationship with clients abroad.

Education
 
Imo State University. 2013-2017

B.Ed. Education Economics.