Customer Service Representative at Palmpay Limited - Abuja
Only for registered members Abuja, Nigeria
1 month ago
Job summary
Palmpay is looking for a customer service representative to join our team in our Abuja Office. This person will drive customer satisfaction by fielding inquiries, addressing pain points, and maintaining extensive product knowledge.Responsibilities
- Retrieval of POS terminals for walk-in agents.
- Facilitate coin redemption transactions for walk-in agents, ensuring accuracy and compliance with company policies.
- Coordinate the retrieval and replacement of faulty terminals for walk-in agents, ensuring minimal disruption to agent operations.
- Maintain accurate records of coin transactions and reconcile discrepancies as needed.
- Address inquiries and concerns from walk-in agents regarding POS terminals and coin redemption services.
- Provide technical assistance and guidance to agents to optimize their use of POS terminals.
- Generate reports on repair activities, coin transactions, and agent support services as required.
- Identify and report trends and recurring issues to improve operational efficiency and customer satisfaction.
- Other assigned related duties by the Line Manager.
Job description
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