About jenny Edevo:
Experienced customer service & call center representative with a demonstrated history of working in the outsourcing industry. Skilled in product knowledge, objection handling & client service with a Bachelor of Science in Entrepreneurship and Business Management from the National Open University Nigeria.
Experience
outsource global technology limited.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Quickly and accurately answered customer questions, suggested effective solutions, and resolved issues to increase customer satisfaction by 100%.
- Implemented and developed customer service training processes.
- Maintained up-to-date knowledge of product and service changes.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
Education
National Open University:
BSC in Entrepreneurship and Business Management.
February 2014 - November 2020
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