jenny Edevo

Experienced customer service & call center representative with a demonstrated history of working in the outsourcing industry. Skilled in product knowledge, objection handling & client service with a Bachelor of Science in Entrepreneurship and Business Management from the National Open University Nigeria.

outsource global technology limited.

• Answered customer telephone calls promptly to avoid on-hold wait times.
• Quickly and accurately answered customer questions, suggested effective solutions, and resolved issues to increase customer satisfaction by 100%.
• Implemented and developed customer service training processes.
• Maintained up-to-date knowledge of product and service changes.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.

National Open University:

BSC in Entrepreneurship and Business Management.
February 2014 - November 2020