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jenny Edevo

jenny Edevo

PROFESSIONAL CUSTOMER SERVICE REPRESENTATIVE

Customer Service / Support

Abuja, Municipal Area Council

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About jenny Edevo:

Experienced customer service & call center representative with a demonstrated history of working in the outsourcing industry. Skilled in product knowledge, objection handling & client service with a Bachelor of Science in Entrepreneurship and Business Management from the National Open University Nigeria.

Experience

outsource global technology limited.

  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Quickly and accurately answered customer questions, suggested effective solutions, and resolved issues to increase customer satisfaction by 100%.
  • Implemented and developed customer service training processes.
  • Maintained up-to-date knowledge of product and service changes.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.

Education

National Open University:

BSC in Entrepreneurship and Business Management.
February 2014 - November 2020

 


 

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