Services offered
Knowledgeable and proactive customer service team member with advanced call management and
problem resolution skills. Promote consistency across department by helping to standardize
procedures and solutions. Enhance team performance with effective training, mentoring and
quality control skills.
Experience
Defined problems and draw valid conclusions to build effective solutions for customers.
• Verified customer documentation and supporting information with skilled use of different
databases and information sources.
• Restored satisfaction and loyalty in customers with serious concerns by using expert
communication skills and smoothly resolving various problems.
• Continuously helping to optimize standard operating procedures for responses to
different concerns.
• Delivered high-quality service to customers by following optimal procedures and
implementing creative solutions.
• Guided customers through advanced concerns and reduced future call burden with 90%
first-call resolutions.
Education
Guidance and Counselling B,ed
Customer Service Management.
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