Ibukun Eesuola

After my High School, I briefly enrolled for a certificate in Desktop Publishing which made the usage of Computer very fascinating. This therefore led me to obtaining a National Diploma (ND) in Secretarial Studies from the Federal Polytechnic Ede, Osun.

In the course of my ND programme, I was introduced to Principles of Accounting and Business, the knowledge acquired only seems to have whet my appetite, this left in me a passion and the yarning to learn and achieve more in Secretarial Studies which culminated in further studies.

Upon the completion of my ND programme, and in my quest for advanced knowledge in Secretarial Studies, I pursed Higher National Diploma (HND) in Office Technology and Management at the same Polytechnic (Federal Polytechnic Ede, Osun State) where I was introduced to Business Law, Office Administration and Management, Business Communication, Industrial Psychology, Shorthand, Human Resources Management, Company Law, Human Capital Management, Nigeria Labour Law, etc. 

By the time I was done with my HND programme, it became so clear to me that the path I was to follow would be that of a Medical Secretary and I was determined on getting a job in a National Health Service here in Nigeria where i gained the following experience as a Medical Secretary:

- Preparing a medical report to patient (s) for treatment outside the country, or making a request for refund purposes.

- Receiving incoming mails and Sorting Outgoing mails for dispatching accordingly.

- Training subordinate staff.

- Filing of documents.

- Organizing meetings, sending out agenda, minutes of meeting as at when due.

- Effective typing of operation list and dispatching to the concerned unit for prompt action.

After having gained sufficient work experience as a Medical Secretary for about 7 years, I wish to amp up my skills through International work experience. Hence, my reason for applying for the post of Medical Secretary in your organization. Also, below are the following further reasons:

         Administrative Skills: Utilizing organizational and administrative skills in a healthcare setting.

         Interesting in Healthcare: A passion for the healthcare and a desire to contribute to patient care.

         Personal Growth: Opportunities for professional development and training.

         Opportunities for Advancement: Possibilities for career progression and specialization.

         Variety: Exposure to various specialties and healthcare professionals.

         Job Stability: Medical secretaries are in high demand in UK NHS, offering job security and stability.

As a Medical Secretary in my organization, i.e. (National Orthopaedic Hospital, Igbobi-Lagos, Nigeria), I perform various duties that requires discretion, confidentiality and professionalism. I also play a vital role in ensuring the smooth operation of an establishment by discharging various duties: -

-           Reception Role: Upon my resumption in the morning, I receive and greet visitors, handling phone calls and directing them to the appropriate personnel. 

-           Correspondence: I manage incoming and outgoing mails, emails and other communications (messages), ensuring timely and confidential responses.

-           Scheduling: It is my duty to assist in organizing appointments, meetings and events for hospital staff and management.

-           Record-Keeping: As a Secretary, I do maintain accurate and up-to-date records, files and databases. I also help in preparing and editing confidential documents, such as patient records, test results, and medical reports.

-           Office Management: I oversee office supplies, equipment and facilities, ensuring smooth operations.

-           Travel arrangements: It is my duty to book flights, hotels and rent cars as needed for management and staff for ease of movement from one point to the other and across the Hospital pathway.

-           Preparing Documents: I do prepare reports, presentations and other documents for meeting as needed. i.e. agendas, minutes and other documents for meetings and conferences.

-           Confidentiality: While discharging my duties, I maintain confidentiality of sensitive information and documents in line with data protection act 2018 and no information I am privileged to know is disclosed without following the appropriate procedure or consent taken in line with the Hospital policies and protocol.

-           Managing Calendars: I keep track of staff management schedules and appointments by ensuring that their tasks are well attended to as at when due in timely manner.

-           Compliance: I ensure there is adherence to regulations and maintaining confidentiality in all aspects of work i.e. upholding patient privacy and organization and confidentiality in all aspects of work.

-           Supporting HealthCare Teams: I provide administrative support to healthcare professionals, allowing them to focus on patients care. 

-           Discretion and Professionalism: I demonstrate discretion and professionalism when handling sensitive information and situations.

-           Providing Emotional Support: As a Medical Secretary, I may offer emotional support to patients, families, demonstrating empathy and compassion.

-           Multi-Task and Problem Solving Skills: I have the ability to multi-task, pay attention to details and problem-solving are part of my cardinal points while discharging my daily official duties.

Here are some attributes I possess as a Medical Secretary to my organization, below are the points:

         Punctuality: I try as much as possible to arrive on time to the office, meet deadlines and manage their schedule effectively.

         Loyalty: I am committed, dedicated and faithful to my employer, colleagues and the organization as a whole.

         Emotional Stability: I have the ability to maintain a calm, composed and professional demeanor in the face of challenging situations, stress and pressure. 

         Tactful and Diplomatic: As a Medical Secretary, I am capable of handling sensitive situations, conversations and interactions with professionalism, discretion, and finesse. 

         Problem-Solving Skills: I anticipate any challenges that might arise at work or outside and take action quickly.

         Calm under Pressure: I have the ability to cope with stress, deadlines and multi-tasking dealing with several stakeholders at once.

         Professional: I have a high sense of professionalism and excellent customer service skills.

         Hardworking: I possess the willingness to put in extra effort and time to complete tasks and responsibilities to a high standard.

         Discipline: I have the ability to maintain a high level of organization, focus and responsibility in the productivity of my work. 

         Confidentiality: I maintain the privacy and secrecy of sensitive information, records and communications of my organization. 

         Technical Prowess: I have the proficiency and expertise in using various software applications like (Ms Office, E-mail Management and communication tools), computer systems, and technology tools to perform my duties efficiently and effectively. I am also very good in the use of medical software such as EMR, EHR etc.

         Good Communication Skills: I possess the ability to effectively convey information, ideas and messages in a clear, concise and professional manner i.e. (active listening, written communication, verbal communication, professional tone/friendly and respectful, empathy, feedback, non-verbal communication – eye contact, body language and facial expressions).

         Time Management: I have the ability to prioritize tasks, manage their workload and optimize their time to achieve maximum productivity and efficiency.

         Attention to Details: I possess the ability of thoroughly and accurately completing tasks, managing data and preparing documents with precision and care. i.e. proofread work

         Independence: I have the ability to work autonomously, make decisions and take initiative without needing constant supervision or guidance.

         Honesty: I have the ability to being truthful, transparent and having integrity in all their interactions, tasks, and responsibilities.

I look forward to your interview at your convenient time.

PROFESSIONAL EXPERIENCE:

May 2017 - Till Date     Position:                Principal Confidential Secretary

                                                                        National Orthopaedic Hospital

                                                                        Igbobi-Lagos

Aug. 2015- Feb. 2016  Position:                Secretary/Executive Officer

                                                                        Greenway Environmental & Public Health Services

                                                                        UI, Agbowo, Ibadan.

June 2014- July 2015   Position:               Secretary

                                                                        Crown Computers Institute

                                                                          Oke-Bola, Ibadan.

June 2013- June 2014 Position:               Administrative Officer and Teacher 

                                                                        National Youth Service Corps (NYSC)                                                                                                                                  Comprehensive High School, 

                                                           Igasi/Eriti, Akoko N/W, Ondo State.

Feb. 2008 – Nov. 2010   Position:            Secretary

                                                                       Folarin Olanitori & Co., 

                                                                       Ibadan, Oyo State.

SUMMARY OF RESPONSIBILITIES:

1. Schedule itinerary for the organization
2. Arrange or take minutes of meetings
3. Attends to clients on daily basis
4. Building good relationships with customers
5. Effectively manage filing system
6. Attend to all enquiries from visitors and staffs
7. See to the organization’s growth and development
8. Effectively manage the resources and people in the organization

MOST RELEVANT EDUCATIION:

2023/2024                                           PGD, Information Technology (In View)

                                                              Lead City University, Ibadan, Oyo State

2010-2012                                           HND, Office Technology & Management 

                                                              Upper Credit                                                  

                                                              Federal Polytechnic, Ede, Osun State 

2004-2007                                           ND, Secretarial Studies

                                                               Distinction

                                                               Federal Polytechnic, Ede, Osun State