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IBRAHIM MUHAMMED JAMIU

IBRAHIM MUHAMMED JAMIU

End User Support Office

Customer Service / Support

Lagos, Lagos

Social

About IBRAHIM MUHAMMED JAMIU:

Seeking a challenging position as a Technical Specialist where I can utilize my communication skills, technical expertise, and problem-solving abilities

Experience

  • Consults IT knowledgebase(s), Internet, other team members and any other appropriate resources for the purposeof independent troubleshooting.
  • Install and configure computer hardware operating systems and applications
  • AnyConnect Cisco NAC Software installation and configuration on system registry. 
  • Office 365 installation and configuration 
  • Windows Server installation, IP preservation on server and adding MAC Addresses on server.
  • Organizing review with subject matter experts and escalation managers when additional support is needed.
  • WAN, LAN Configurations and Troubleshooting.
  • Resolving customer queries, recommending solutions and guiding product users through features and functionalities.
  • Monitors and maintains email applications, virus protection software, web filtering and monitoring appliances, and firewall profiles.
  • General hardware and software maintenance.
  • Give daily onsite and remote support to users of Win 10,11 OS, printer, laptops and desktops computers.
  • Configuration of “mail on the go” on staff’s mobile phones. 
  • Managing all the computer systems on the network, restricting some computer systems to unrelated websites (entertainment, sports, and social media). 
  • Keeping inventory records of newly acquired systems dispatched systems and allocated systems to staffs. 

Education

Gateway Polytechnic Saapade, Ode-Remo, OgunState

Computer Engineering/Higher National Diploma

2017

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