IBRAHIM MUHAMMED JAMIU
End User Support Office
About IBRAHIM MUHAMMED JAMIU:
Seeking a challenging position as a Technical Specialist where I can utilize my communication skills, technical expertise, and problem-solving abilities
- Consults IT knowledgebase(s), Internet, other team members and any other appropriate resources for the purposeof independent troubleshooting.
- Install and configure computer hardware operating systems and applications
- AnyConnect Cisco NAC Software installation and configuration on system registry.
- Office 365 installation and configuration
- Windows Server installation, IP preservation on server and adding MAC Addresses on server.
- Organizing review with subject matter experts and escalation managers when additional support is needed.
- WAN, LAN Configurations and Troubleshooting.
- Resolving customer queries, recommending solutions and guiding product users through features and functionalities.
- Monitors and maintains email applications, virus protection software, web filtering and monitoring appliances, and firewall profiles.
- General hardware and software maintenance.
- Give daily onsite and remote support to users of Win 10,11 OS, printer, laptops and desktops computers.
- Configuration of “mail on the go” on staff’s mobile phones.
- Managing all the computer systems on the network, restricting some computer systems to unrelated websites (entertainment, sports, and social media).
- Keeping inventory records of newly acquired systems dispatched systems and allocated systems to staffs.
Gateway Polytechnic Saapade, Ode-Remo, OgunState
Computer Engineering/Higher National Diploma
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