Aishat Makanjuola

I am an experienced business development, sales, and customer service associate with hands-on expertise in market research, analysis, and evaluation of growth strategies. Adept at networking with decision makers, conducting business introductions, and growing a customer base. Excellent communication and presentation skills with proficiency in CRM and MS Office. Recognized for consistent performance and achieving targets.

Business Development/Customer Advisor
EASYWARE NIGERIA February 2022 - Present
● Responsible for sourcing, generating, and building new business opportunities for the company through cold calling, emails, and following up on warm leads from lead inception to close.
● Assisting customers in making purchasing decisions.
● Identifying opportunities for product, program, and process improvement with a focus on driving
revenue growth, including seasonal/promotional campaigns across digital programs.
● Handling customer inquiries, and answering any questions and queries in person, over the phone, or
online.
● Providing support and comprehensive product/service information to customers.
● Preparing detailed presentations and dashboards with market analysis; financial projections; compiled
demographics, and competition data using MS Office.
● Client Relationship Management: Establishing and maintaining long-lasting relationships with
corporate clients for future sales and requirements.
● Creating and managing a city-wide corporate liens database and creating effective meeting
agendas to capture appropriate clients' information, needs, and concerns.
● Efficiently using CRM software for effective customer engagement and tracking sales leads.

Business Development Executive
GEM MEDICAL SUPPLIES LIMITED December 2020 - September 2021
● Maintained and retained relationships with new and existing clients.
● Reviewed and managed website content as per company standards to ensure a positive customer experience.
● Periodically strategizing new sales methods to boost business growth.
● In-depth knowledge of business products and value propositions.
● Researched methods/strategies for overriding competitors.
● Consistently increased the number of appointments set each month and was rewarded with more responsibilities as well as given new, high-end clients.
● Increased sales by 30% per year through new customers and customer retention.
● Efficiently using CRM software for effective customer engagement and tracking sales leads.

Customer Service Representative
JUMIA NIGERIA January 2019 - May 2020
● Acted as the first point of contact for customers' issues and queries, resolving them effectively and
efficiently.
● Responded to over 85 customer calls daily and solved 90% of their concerns.
● Performed in-depth research to answer more complex questions.
● Efficiently using CRM software for effective customer engagement.
● Assisted customers with alteration appointments, and special order requests, and arranged merchandise pick-ups at alternative locations.
● Attained the “Employee of the Year Award”
● Cultivated customer loyalty through exceptional service, promoting customs, and improved sales.
● Provided account information to customers and explained bill service policies and customer rights.
● Followed up with customers regarding product functionality and overall satisfaction.

B.Sc. In Business Administration University of Lagos, Nigeria. 2029