Hakeem Hussain

I am an IT end user support service professional with over 6 years demonstrate experience in IT and Telecommunications industry with robust knowledge of computer hardware, software, network/communication systems during my career period. I am an IT enthusiastic person with interest in networking and IT support services. I can prepare, manage, support and maintain IT and network/communication equipment with excellent technical user support to meet and exceed user’s expectations in other to achieve organizational goal.
I enjoy proffering solutions to I.T related challenges, by utilizing the knowledge and problem solving skills garnered from my field in promoting productivity efficiently while achieving organisation’s goal.
I enjoy working and have an impressive team player spirit with ability to establish and maintain strong collaboration with team, also have the ability to work under pressure and meet deadlines.
I am very passionate about IT/network service delivery, business growth, and career development.
I am willing to learn and adapt myself to new environment and challenges

Current Position: End User Support Engineer CWG PLC/9mobile Nigeria - ITO (South West Regional Office)
 Provide end-user support activities for all 9mobile systems and mobile devices (phones, Subscriber Identity/Identification Module(SIM) registration devices and National Identification Number (NIN) devices) across South west states (Oyo, Ogun, Osun, Ekiti and Ondo State)
 Provide technical support to users at the level of the workstation, desktops, printers, telephone sets and cell phones /tablet.
 Installation, configuration and setup of software on staffs’ computers in the company.
 Monitoring of all network infrastructures at the centers and ensure they are in good working condition
 Proffer resolutions to IT issues (network, projects, windows, e.t.c) in the south west and provide useful feedbacks and escalations when required.
IT Service Management
Network/Wifi Support
Microsoft Office/365
Hardware Support
Software Support
Project Management
Networking
IT Equipment Support 
Reporting
Customer Service
Video Conferencing
End User Support
 Provision technical assistance and support to the wired and wireless network, (WiFi) including voice, data and video conferencing.
 Assist the 9mobile Southwest Regional Office staff to resolve IT related issues.
 Ensure the repair or replacement of defective equipment through planned and approved intervention or refer it to suppliers for service or repair.
 Ensure that all incidents and service requests are logged in the ITSM tool.
 Manage communication/network hardware and software configurations, ensuring that all standards and procedures are followed.
 Evaluate security risks and their potential impact on the Office's IT equipment and services.
 Perform tasks related to the installation, upgrade, operation, monitoring, and maintenance of the office computer network.
 Perform software upgrades on the office's computer equipment when necessary.
 Assist in Investigating and diagnosing complex network problems, in collaboration with users, colleagues in the IT Department at Headquarters
 Supervise the cabling operations and ensure maintenance.
 Ensure preventive maintenance of all IT equipment as well as UPS and others under the supervision of the position.
 Ensure the monitoring/supervision of the IT environment and provide periodic reports.
 Ensure the planning and supervision of video conferencing sessions in the meeting rooms or from user stations.
 Deployment of work tools (laptops, desktops and printers) and their accessories to staff
 Assist the project teams within the framework of IT and support in execution within the region.
July, 2019 -September, 2019 : Byte Technology Solutions
Technical Sales
 Installation of GNOS firmware
 Collation, sorting and Management of client contacts
 Getting new prospect clients and follow up
March, 2017– June 2019: HaykayTech Solutions, Lagos State.
IT Support Engineer
 Computer system repair and maintenance
 Computer system installation and software support
 Digital marketing
 Web development and design
 Computer system sales and supply
 Training
August –November, 2016: Computer Warehouse Group PLC, Lagos
Project Resource Personnel (South West)
 UNICAP Application Upgrade (SIM Registration Software)
 IT Asset Count
January 2015 – January, 2017 : Vine Star College, Lagos State
Post Held: IT Personnel / Computer and Mathematics Teacher
 Teach Mathematics, Data Processing and Computer Studies
 Coordinate ICT club
 Assist in Computer related problems
 In charge of IT related issues
March 2013–February, 2014: National Youth Service Corps (N.Y.S.C.) State Universal Basic Education Board (SUBEB), Maigatari, Jigawa State.
IT Personnel
 Computer repairs and maintenance
 Support in Information Technology issues
 Provide individual training and support on request
December, 2012–February, 2013: Computer Warehouse Group PLC, Lagos
IT Support Engineer/Helpdesk
 Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
 Hardware and software troubleshooting
 Network monitoring and management
 Computer System preparation and Maintenance
 System administration for efficient productivity of staff
 Mail Administration including configuring Microsoft outlook client
 Software Management and support
January, 2011–June, 2012: HaykayTech Solutions, Lagos
Computer Engineer
 Computer system repair and maintenance
 Computer system installation and software support
January – December, 2010: Computer Warehouse Group PLC, Lagos
IT Support Engineer/Helpdesk
 Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
 System preparation and Maintenance
 System administration for efficient productivity of staff
 End user support
 Network and Storage management
 Software Management/support
July – November, 2008: First Immaculate Computer Institute, Lagos
Assistant Instructor

2012 Federal Polytechnic Ede, Osun State, Nigeria
Higher National Diploma (HND) Lower Credit, Computer Engineering Technology
2009 Federal Polytechnic Ilaro, Ogun State, Nigeria
Ordinary National Diploma (OND) Upper Credit, Computer Engineering
2006 Ipakodo Senior Grammar School, Ikorodu, Lagos State. .
West African Senior Secondary School Examination Certificate (W.A.S.S.C.E