Oluwafemi Oguntimehin

I worked at William Pitt Construction Limited where I was responsible for:

• Installing and configuring computer hardware operating systems and applications.
• Monitoring and maintaining computer systems and networks.
• Talking staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
• Troubleshooting system and network problems, diagnosing and solving hardware or software faults.
• Replacing parts as required.
• Providing support, including procedural documentation and relevant reports.
• Following diagrams and written instructions to repair a fault or set up a system.
• Setting up new users' accounts and profiles and deal with password issues.

Recently completed the Google IT Support Professional Certificate — an eight-month IT support program that covers troubleshooting, customer service, networking, operating systems, system administration, and security, and includes hands-on labs.