About Glory Irechukwu:
Experienced in team supervision and bringing 2 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Experience
● Employed comprehensive benchmarks to establish and monitor customer service standards. ● Assisted team members in resolving customer satisfaction issues. ● Monitored employees' productivity, accuracy, and adherence to defined processes by using dashboards and other reporting tools to enable proactive action on delays compromising customer care. ● Empowered and motivated employees via regular feedback to team members. ● Enforced adherence to legal and company policies and procedures and reported to management related gaps in training or compliance. ● Managed call logs, enhanced invoicing data, and resolved customer issues to improve operational efficiency by 80%. ● Monitored metrics and developed actionable insights to improve efficiency and performance
Education
Intercalated Bachelor of Science - Educational management and planning (Accounting) Feb 2012 - Dec 2016 University of Port Harcourt, Portharourt Rivers state.
Professionals who compete with Glory
Professionals in the same Customer Service / Support sector as Glory Irechukwu
Other users who are called Glory
Jobs near Lagos, Lagos
-
Consumer Research Manager
Found in: beBee S2 NG - 3 days ago
Transsion Holdings Lagos, Nigeria Full timeABOUT THE COMPANY · Telecommunications · JOB SUMMARY · Qualifications Candidates should possess HND / B.Sc. Degrees 5+ years of experience in consumer research, with a focus on both quantitative and qualitative methodologies. Proven experience in establishing consumer research sy ...
-
General Manager
Found in: beBee S2 NG - 1 week ago
Hotel Consulting Group Lagos, Nigeria Full timeABOUT THE COMPANY · Hotel Consulting Group Corporation is a leading consultancy firm specializing in providing comprehensive solutions for the hospitality industry across Africa. With a team of seasoned professionals boasting decades of experience in hotel management, operations, ...
-
Pre-sales Engineer
Found in: beBee S2 NG - 1 week ago
Lopterra Services Limited Lagos, Nigeria Full timeResponsibilities: · Technical Expertise: Develop a deep understanding of products and services, staying up-to-date with the latest industry trends and technology advancements. · Pre-Sales Support: Collaborate with the sales team to identify customer needs and objectives, and assi ...