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Glory Irechukwu

Glory Irechukwu

Customer support Team lead
Lagos, Lagos

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About Glory Irechukwu:

Experienced in team supervision and bringing 2 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.

Experience

● Employed comprehensive benchmarks to establish and monitor customer service standards. ● Assisted team members in resolving customer satisfaction issues. ● Monitored employees' productivity, accuracy, and adherence to defined processes by using dashboards and other reporting tools to enable proactive action on delays compromising customer care. ● Empowered and motivated employees via regular feedback to team members. ● Enforced adherence to legal and company policies and procedures and reported to management related gaps in training or compliance. ● Managed call logs, enhanced invoicing data, and resolved customer issues to improve operational efficiency by 80%. ● Monitored metrics and developed actionable insights to improve efficiency and performance

Education

Intercalated Bachelor of Science - Educational management and planning (Accounting) Feb 2012 - Dec 2016 University of Port Harcourt, Portharourt Rivers state.

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