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Lagos
Gbenga Sobowale

Gbenga Sobowale

Technical Engineer/Customer Service Representative

Customer Service / Support

Lagos, Lagos

Social

Services offered

I am a dedicated professional with extensive experience delivering exceptional customer service across diverse industries, including Banking and Finance, Production, Utility Plants, and IT. My approach is informative, empathetic, and respectful, ensuring that every customer interaction is handled with care and precision. Over time, I have mastered the ability to remain composed and objective, even when assisting irate or irrational customers, turning challenging situations into positive outcomes.

A Technical support engineer with strong customer interaction across banking, IT, and manufacturing.

It would be an honor to bring my expertise to your company and contribute to building strong customer relationships. I believe that every case we handle is an opportunity to create lasting loyalty, and I am committed to making customer referrals a natural result of the outstanding service we provide.

Customer service representative
Troubleshooting
Technical support engineer
Product support
Maintenance
Client onboarding
Approximate rate: USD$ 15 per hour

Experience

Pre-Sale Technical Engineer & Customer Support (2025 – Present) Delivering technical demonstrations, product support, and troubleshooting for ManageEngine ServiceDesk Plus. Skilled in client onboarding (cloud/on-premise), customer training, system maintenance, and collaborating with OEMs to improve product features.

E-Business Support Officer – POS (2022 – 2025) Provided end-to-end support for POS terminals at Wemabank, including deployment, maintenance, monitoring, and issue resolution. Ensured operational efficiency through reporting, documentation, and merchant/branch support.

IT Support / Engineering Technician – Nestlé Nigeria (2018, 2019 – 2020) Offered technical support for IT systems, networks, and AV equipment. Conducted maintenance and repairs in utility plants (power, boiler, chiller, wastewater) and managed heavy machinery, generators, and electrical panels.

Executive Marketer & IT Instructor – NIIT (2019) Managed classroom dynamics, maintained IT hardware/software, and spearheaded recruitment campaigns, engaging over 1,000 individuals and multiple schools to promote IT education.

Engineering Technician – Twin Engineering Company (2019) Assisted in repair and maintenance of petrol and diesel forklifts, ensuring operational reliability in industrial settings.

Industrial Trainee – Nestlé Pure Life Nigeria (2017) Gained foundational experience in production operations and Total Performance Management, supporting efficiency and quality in manufacturing processes.

Education

Bachelor’s Degree in Pure and Applied Mathematics Federal University of Agriculture, Abeokuta Oct 2013 – May 2019

Senior Secondary School SSCE 2013

GCE 2012

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