enemurna onjefu

Experienced librarian ready to transition into new role with forward-thinking organization and use background in organizing and curating collections for various academic institutions to bring current research trends to students and researchers.

WORK RELATED SKILLS AND KNOWLEGDE
• Human Resource/Talent Management
- Developing & improving existing HR procedures and processes.
- Setting up and maintenance of client & candidate databases.
- Conducting interview with job applicants, asking relevant questions inductions for new employees.
- Writing job specifications and designing job adverts.
- Conducting pre-employment checks on job applicants i.e. references, medical approval, academic etc. - Knowledge of promotional issues, salary reviews, examination awards etc.
- Excellent telephone manner and high standard of communication skills.
- Able to analyse and interpret complex information.
- Able to deal with highly confidential matters professionally & discreetly.
 

• Customer Relationship/Client Management
-Use of customer segmentation strategy for better customer retention 

-Well versed in the value delivering to customers.
-Help and advice customers using the organization’s products or services.

-Excellent analytic skills to determine the level of customer satisfaction 

-Customer response and satisfaction reporting and management

 -Handling face-to-face enquiries from customers.
-Ensure complete satisfaction and maximum utilization of the product or services sold to customers.

-Solve customer requests and proactively offer ideas and insights to improve the customer's issues and challenges.

• Service Project Management
- Detailed knowledge of project life cycle and delivery
- Excellent understanding and application of project management methodologies 

- Strong analytical skills, attention to detail and commercial awareness
- Well-developed interpersonal skills
- Detailed planning and scheduling skills
- Knowledge of Project Control using Earned Value Management EVM

• Graduate Training Program GTP (Management Trainee) MAY 2022
Pan African graduate school Port-Harcourt

• HND, Library and information Science, 2019
Federal Polytechnic Nekede, Owerri, Imo State

• ND, Library and information Science, 2015
Federal Polytechnic Nasarawa State