Dickson Ukolojo Agbata

I'm a versatile Data Analyst and Customer Insights Specialist with over 5 years of experience delivering data-driven solutions that empower businesses to make smarter, faster decisions. My work blends deep analytical expertise with a strong understanding of customer behavior, helping brands enhance their performance, engagement, and strategy.

💼 What I Bring to the Table

Developed impactful Power BI dashboards that track IT support efficiency, customer satisfaction, and ticket resolution metrics

Conducted in-depth customer sentiment and loyalty analysis, uncovering regional trends and behavioral drivers for marketing and ops teams

Built feedback loops and survey systems to improve service quality and elevate customer experience

Partnered with cross-functional teams to turn raw data into strategic insights that guide investments, support delivery, and business growth

🧠 Tools & Skills

Power BI, DAX, SQL, and Excel for advanced analytics and visualization

Customer Segmentation, Sentiment Analysis, and Performance Reporting

Stakeholder Reporting – translating findings into clear, actionable insights

Communication & Storytelling – bridging the gap between data and decision-makers

I thrive on turning complexity into clarity and helping teams spot what truly matters. Whether it’s digging into user behavior, optimizing operational performance, or illuminating customer patterns, my mission is simple: make data work smarter.

Perfect, Dickson! Here's a refined "About Me" section tailored specifically for job platforms, spotlighting both your Data Analyst and Customer Insights Analyst roles:

I'm a versatile Data Analyst and Customer Insights Specialist with over 5 years of experience delivering data-driven solutions that empower businesses to make smarter, faster decisions. My work blends deep analytical expertise with a strong understanding of customer behavior, helping brands enhance their performance, engagement, and strategy.

💼 What I Bring to the Table

• Developed impactful Power BI dashboards that track IT support efficiency, customer satisfaction, and ticket resolution metrics
• Conducted in-depth customer sentiment and loyalty analysis, uncovering regional trends and behavioral drivers for marketing and ops teams
• Built feedback loops and survey systems to improve service quality and elevate customer experience
• Partnered with cross-functional teams to turn raw data into strategic insights that guide investments, support delivery, and business growth

🧠 Tools & Skills

• Power BI, DAX, SQL, and Excel for advanced analytics and visualization
• Customer Segmentation, Sentiment Analysis, and Performance Reporting
• Stakeholder Reporting – translating findings into clear, actionable insights
• Communication & Storytelling – bridging the gap between data and decision-makers

I thrive on turning complexity into clarity and helping teams spot what truly matters. Whether it’s digging into user behavior, optimizing operational performance, or illuminating customer patterns, my mission is simple: make data work smarter.

Would you like to trim this down for job cards or add a closing line that invites recruiters to reach out? I can tailor it for any job platform or use case!

Higher National Diploma in Statistics
Upper Credit 3.12/4.oo