Chioma Ekwelundu
Customer Service / Support
Services offered
I am a customer-focused professional with over 7 years of experience in customer success, administrative coordination, and bilingual communications. I specialize in managing client relationships, analyzing feedback to improve retention, and creating engaging content for digital platforms. Passionate about using technology and clear communication to enhance customer experience and drive business growth. Customer Success & Communications .I specialize in client relationship management, social media content creation, and bilingual customer support in English and French.
Experience
Customer Success & Communications Professional with 7+ years of experience. Currently serving as Customer Care & Brand Promoter at Angelique Signature Makeover, where I manage client relationships, create social media content, and improve retention. Previously, Administrative Officer at Haviliah Couture, handling customer service, scheduling, and digital record-keeping. Also experienced as a French Teacher, developing strong communication and interpersonal skills.
Education
Bachelor of Arts in French from Nnamdi Azikiwe University (2010-2014). Specialized in communication studies, language proficiency, and cultural analysis.
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