Busayo Adewole

Strong customer service skills and good interpersonal relationship.

• Strong attention to detail and ability to work under little or no supervision.

• Congenial and enthusiastic contributor and supporter of team goals.

• Youthful and yet very mature; willing to learn fast and grow; Passionate about achieving a challenging position that allows meaningful contribution to business success.

• A dynamic personality that inspires people to want to work with me.

• Excellent analytical, organizational, and communication skills.

• Good Management skills.

• Good knowledge in Microsoft Word and Excel.

• Always opting for possible solution and information that are result-oriented.

Internet Solutions Nigeria Limited​​​​​

(Customer Support Supervisor)                           (Feb 2020- Till Date)

• Supervision of customer support operations.

• Prepare the monthly work schedule.

• Ensuring that clients database is updated from time to time.

• Weekly & monthly customer support reports and other management reports.

• Monthly and Quarterly service review & availability report for clients.

• Ensure that 1st level support is carried out before escalating to the 2nd level support  

• Follow up with the technical team to ensure all 2nd level escalations are resolved on time.

• Daily set up of monitoring screen for proactive checks.

• Attending Weekly & Monthly Departmental & Management meetings

Internet Solutions Nigeria Limited

(Customer Support Officer)​                          (2018- Jan 2020)

• Attend to customer’s complaints via mail and calls.

• Monitor all customers link on the monitoring portal (Dude).

• Providing first level support when a complaint is received.

• Escalation to second level support when complaints cannot be resolved atfirst level.

• Follow-ups on issues/inquiries with the assigned personnel till it isresolution is achieved.

• Raising tickets for new complaints and closing tickets after the resolution is confirmed by client.

• Managing assigned clients closely and giving weekly reports on performance and customer feedback.

• Daily activity report.

• Special assignments from superiors.

Outcess Solutions Nigeria Limited                      (2017-2018)

(Call Center Agent for Airtel- Close Loop)

• Resolving customer issues and ensure customer satisfaction.

• Multi-tasking by listening to customers diligently, accurate tagging, and survey.

• Use of 10 Airtel applications daily to resolve customer’s issues.

• Making sure my quality score is 97% minimum weekly.

• Meeting daily target and login compliance.

• Adherence to the company's policy at work while building good a rapportwith customers.

• Strong teamwork by building good a rapport with colleagues.

Arrowhead Support Services Limited ​​(2016-2017)

(Fleet Supervisor)

• Managing the company’s fleet and coordinate drivers.

• Use of tracker (Neptrack) to monitor drivers on daily basis.

• Make sure our drivers render quality customer service to our client (KPMG).

• Ensure that drivers adhere to the company’s rules and regulations.

• Technical interview during driver’s recruitment.

• Ensure the company’s operatives system is running smoothly with minimum supervision.

• Provision of relevant advice for drivers on work matters and personal problems.

• Prepare maintenance schedule for company fleet weekly & monthly.

• Preparing proposals for prospective clients.

THE POLYTECHNIC ILE-IFE, OSUN STATE.

HND Electrical and Electronics Engineering​​​(2014)

THE POLYTECHNIC ILE-IFE, OSUN STATE.

OND Electrical and Electronics Engineering​​​(2008)

ELEYELE SECONDARY SCH, ELEYELE IBADAN, OYO STATE.

SECONDARY SCHOOL LEAVING CERTIFICATE​​​(1999)