talom edgar

SINCE OCTOBER 2021

IT ENGINEER/ IT implementation analyst / BRIDGE TECHNOLOGIES SOLUTIONS CAMEROON

• Collecting a large amount of data using web scraping with python, cleaning, designing data and stored, reducing the complexity of manual work.
• Worked on Personal Django project to build a chatbot assistant using Artificial Intelligence and python.
• Personal project on deploying a small application with Kubernetes. Beside provided training to developers and helped them to use Kubernetes for deploying clusters and applications.
• Resolving day-to-day highly complex, technical and escalate support incidents. Troubleshoot and diagnose issues related to SQL server management detecting and correcting database corruption in SQL server.
• Had deployed a monitoring tool with Managed Engine then Prometheus + Grafana for visualization and dashboards over databases applications, Clickhouse, Linux and windows machines configuring alerts as well.

MARS 2020- MARS 2021

IT Analyst/ Assistant junior SQL SERVER Databases Admin / PRUDENTIAL BENEFICIAL LIFE CAMEROON

• Created users and granting roles and profiles on Databases as per organization rules and regulations.
• Used SQL Profiler, Execution plan, Performance Monitor and DBCC commands to find the slow running queries to get the performance metric, and implemented comprehensive backup plan and disaster recovery strategies
• Performed MS SQL server 2014,2016 backups. Migrating from older version to newest ones, export of databases to other external resources and importing from other files like .csv, excel …
• Worked with clients to make sure that the Database designs meet their needs, collecting data and translate those needs into actionable reports using python: This has considerably reduced the time of manually transforming data for 14 hours/week.
• Analyzed huge amount of various data sources (excel, csv or web scraping) from sales department using python and providing graphs /dashboard. This reduced the manual work by 40%/ week. 

DEC 2018- DEC 2019

IT Support Analyst-MS SQL SERVER DBA / TATA CONSULTANCY SERVICES & MARS 

• First point of contact with clients by receiving issues through emails, skypes, calls (WhatsApp), I used to provide support using ITSM ticketing tools like ServiceNow, created Knowledge bases.
• Implementation of SQL logins, roles and Authentication modes as part of security policies of data for various categories of users.
• Production level support for onsite and offshore clients as well as monitoring system’s health and performance.
• SQL Database Administration, Database programming, writing basic T-SQL queries for data manipulations.
• Planning with senior manager the installation of SQL server 2014 onwards remotely and onsite.
• Involved in troubleshooting and fine-tunning(queries) of databases for its performance and concurrency.

• 2013-2017 BANGALORE UNIVERSITY                             

  BACHELOR OF COMPUTER APPLICATIONS

• 2015-2017 APTECH COMPUTER EDUCATION

               CERTIFICATE OF COMPLETION J2EE

• critical thinking.

Certifications & accomplissements :

• Fortinet NSE 1,2,3 Network security
• Fundamentals of Python (Study Section exam certificate)
• Udemy Python 3 programming
• Udemy Certificate of completion T-SQL FOR SQL server Administration & MS SQL SERVER DBA 2019

• As a global support, I was the first point of contact with the clients through
• Phone calls, emails ping over skype, MS Teams, troubleshooting, problem solving and critical thinking.