About ELISHA ANAELE:
Elisha Anaele is a B.Sc. graduate in Hospitality and Tourism Management at IMO State University, a certified Hospitality facility Manager, having worked in various management capacities in 2 - 4 star hotels and other establishments in Anambra, Cross River, Enugu, Imo, Lagos and Ondo State.
A well renowned ICT/IT skilled professional with various certifications in FrontEnd website development who has undertaken various projects eg: CCTV (DVR /NVR) for hotel surveillance, Networking ( LAN / WAN), Internet Service Protocol, Hardware / Software Support and Consultancy for Education, Hospitality, Engineering and other relevant organizations in Nigeria and West Africa.
A project manager that has overseen designs and execution of engineering facilities in various parts of Nigeria.
Elisha aims to ensure that the Hospitality and Tourism industry in Nigeria is ICT/IT compliant to be able to compete favorably with their foreign counterparts through quality , luxurious Ict/IT products and services, ensuring prompt ICT/IT support and security of facilities across various industries.
Experience
WORK EXPERIENCE
Mikes Hospitality. November 2021 – Date. Training Resource Person. (Remote)
Provide training materials for training.
Recruiting and training of staff to be deployed to various hospitality facilities.
Consulting for hotels across the states and country.
Immaculate Publication, Enugu State, Nigeria. November 2021 – Till Date. (IT Manager / Color Management Machine Support Officer).
Ensure that the IT infrastructure is up to date.
Maintain the networking (Lan & Wan) setup and deploying new network infrastructure when
needed.
Routine assessment and support to all IT infrastructures across the various branches of the
company.
Liaise with the company’s foreign technicians on the color management machines.
CCTV facility maintenance and deployment.
Advocate network security measures and correct errors by making appropriate changes and
rechecking the program to ensure desired result.
Execute administrative duties with Microsoft Office and Google Tools packages.
Mike’s Hospitality Services, Enugu State. August – October 2021. (Deployed to One World Hotels Enugu State as Training Resource Person, IT / Maintenance Manager)
Liaise with hotel management team to conduct training for line staff to conform to best practice.
Experiment to verify hardware and support peripherals to ensure that they meet specifications and
requirements, by recording and analyzing test data.
Monitor functioning of equipment and make necessary modifications to ensure system operates in
conformance with specifications.
Communicate with system users to ensure accounts are set up properly or to diagnose and solve
operational problems.
Advocate network security measures and correct errors by making appropriate changes and
rechecking the program to ensure desired result.
Bring about ongoing hardware and software maintenance operations, including installing or
upgrading hardware or software.
Connect with department heads vendors to solicit cooperation towards resolving issues.
Modify and manage existing database systems / direct programmers and analysts to make changes.
Execute administrative duties with Microsoft Office and Google Tools packages.
Mike’s Hospitality Services, Enugu State. June – August 2021.
(Deployed to Blossom Heights Unique Hotel, Ebonyi State as General Manager, Training Resource Person /
IT Consultant).
Sustain the operations of the facility, as per the Organizational chart.
Set up and Train the management staff on organogram and chain of communication.
Setup and implementation of the hotel short term goals.
Maintaining over 70% occupancy rate through strategic marketing policies.
Setup effective managerial structure for daily operations.
Train New Staffs and Retrain exiting staffs in Post-Covid Hospitality safety ethics.
Conduct regular briefings, training and meetings with all head of departments and Staffs.
Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
Handling complaints/feedback from guests, and oversee the service recovery procedures.
Guarantee profitability of the hotel, ensure revenue /guest satisfaction targets are met and exceeded.
Deliver hotel budget goals, set other short and long term strategic goals for the property.
Developing improvement actions to enable cost savings.
Examine and manage project risk, monitor progress, manage reports/documentation.
Determine specific network hardware or software requirements, such as platforms, interfaces,
bandwidths.
Evaluate the organization's technology use & needs to recommend improvements.
Education
EDUCATION
National Youth Service Corp (NYSC)
• Discharge Certificate.
Imo State University, Owerri, Imo State.
• Bachelor of Science in Hospitality & Tourism Management Hospitality & Tourism Facility Management. (Bsc).
Julex Comprehensive Secondary School, Enugu State.
• West Africa Examination Council. (Waec).
Women Training Collage (WTC), Enugu State.
• First School Leaving Certificate (Fslc).
PROFESSIONALBODY
July 2019 June 2016
June 2007 May 2000
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