Adeife Omolade

My name is Adeife Omolade,I am highly skilled and motivated Contact Center Supervisor with over 3 years of experience. Proven ability to lead and 
develop a team, ensuring excellent customer service and satisfaction. Strong communication and problem-solving 
skills, with a track record of meeting and exceeding performance targets. Seeking a challenging position to utilize 
my expertise and contribute to the success of a dynamic organization.

Contact center supervisor
Fouani Nigeria Limited.

* Implemented a comprehensive training program for new contact center agents, 
resulting in a 20% increase in first-call resolution and a 15% decrease in average call 
handling time.
* Led a team of 35 contact center agents, providing ongoing coaching and 
performance feedback, resulting in a 10% increase in customer satisfaction scores 
within six months.
Developed and implemented quality assurance processes, including call monitoring 
and performance evaluations, resulting in a 25% improvement in agent adherence to
company policies and procedures.
Collaborated with cross-functional teams to identify and address system issues, 
leading to a 30% reduction in system downtime and ensuring uninterrupted 
customer service.
Skil

Kwara state, Nigeria
Banking and Finance | Higher National Diploma (2017 – 2019)

Kwara State Polytechnic
(2014 – 2016)
Kwara State, Nigeria
Banking and Finance | National Diploma
Kwara state polytechnic