My Portfolio

Okemili chiamaka Salome

Customer Care Specialist | B.A. in English and Literary Studies

Chiamakafelix558@gmail.com| +2348169195996 | Chiamaka Okemili 

Professional Summary

Customer-focused professional with a Bachelor’s degree in English and Literary Studies from the University of Nigeria, Nsukka, and proficiency in German. Experienced in delivering high-quality client support as a Customer Care Specialist at Skylark Pharmaceuticals and Chemicals. Skilled in clear communication, relationship building, and resolving client inquiries efficiently. Adept at creating positive customer experiences and enhancing client satisfaction.

Key Skills

• Customer Support & Relationship Management: Experienced in managing customer interactions, addressing concerns, and providing personalized support.

• Communication & Language Skills: Proficient in both English and German, with a strong foundation in written and verbal communication.

• Problem Solving & Conflict Resolution: Skilled at understanding client needs, troubleshooting issues, and delivering effective solutions.

• Adaptability & Empathy: Approach each client interaction with patience and a solution-oriented mindset.

Professional Experience

Customer Care Specialist

Skylark Pharmaceuticals and Chemicals, Wuse, Abuja

[August, 2023] – [July, 2024]

• Handled client inquiries, complaints, and service requests with professionalism, maintaining a high level of client satisfaction.

• Delivered accurate and empathetic support through phone, email, and in-person interactions, ensuring a positive experience for each client.

• Collaborated with internal teams to resolve client issues quickly and effectively, enhancing customer loyalty and trust.

• Consistently exceeded monthly targets for response time and client satisfaction, contributing to company growth.

Education

Bachelor’s Degree in English and Literary Studies

University of Nigeria, Nsukka, Enugu State

• Developed strong skills in analysis, communication, and interpretation through coursework in English literature and writing.

• Participated in extracurricular activities focused on communication and public speaking, further honing my ability to engage and connect with others.

German Language Proficiency

International Centre of Language Studies

• Completed a certification program in German, enabling me to communicate effectively with German-speaking clients and broaden my language skills.

Sample Work

• Customer Support Response Sample:

References

Available upon request.

Contact

For any inquiries, please contact me via email at Chiamakafelix558@gmail.comor reach me on +2348169195996💌🗒️