Manager, Contact Center Operations - Lagos, Lagos State

+ Network Operations Center (NOC) Engineer · We are seeking a skilled and proactive Network Operations Center (NOC) Engineer to join our growing technical team in Lekki Lagos. This role is critical to maintaining the reliability availability and peak performance of our IT telecom ...

Job summary · We are seeking a skilled Network Operations Center (NOC) Engineer to monitor, maintain, and support our telecommunications and fixed wireless network infrastructure. · ...

The Network Operating Centre (NOC) Engineer is responsible for monitoring, maintaining, and troubleshooting the company's network infrastructure to ensure maximum performance and uptime. · Monitor network systems (fiber, radio, IP/MPLS, core, edge, etc.) for service disruptions o ...

The Manager Contact Center Operations role is responsible for delivering exceptional customer service to d.light customers and end-users through supporting selected partners. · Implement and measure KPIs to drive improvement of service delivery standards. · Collaborate with d.lig ...

The National Single Window (NSW) project is a federal initiative aimed at implementing a centralised electronic trade platform to streamline trade processes for importers and exporters by integrating and harmonising data from multiple government agencies and stakeholders thereby ...

We are looking for a strategic Service Centre Manager to oversee the performance and operations of a designated group of Service Centres. · Ensure all branches in the region adhere to the "Experience Center" operating model. · Continuously review operational workflows across bran ...

We are looking for a strategic Service Centre Manager to oversee the performance and operations of a designated group of Service Centres. · Multi-Site Operational Oversight & Strategy: Ensure all branches in the region adhere to the 'Experience Center' operating model. · P&L Mana ...

This is a shift-based role for a NoC Personnel (Diesel) based in Lagos State, Nigeria. · Monitor generator performance, availability, and alarms via NoC monitoring systems · ...

We are looking for a strategic Service Centre Manager to oversee the performance and operations of a designated group of Service Centres. · Multi-Site Operational Oversight & Strategy: Ensure all branches in the region adhere to the “Experience Center” operating model, maintainin ...

This is a shift-based role for a NoC Personnel (Diesel) based in Lagos State, Nigeria.In this role, you will monitor, manage, and troubleshoot diesel-powered assets to ensure optimal performance, uptime, · and swift issue resolution. · ...

We are seeking an experienced Level 3 SOC Analyst to lead advanced threat detection incident response and security investigations within our Security Operations Centre. · Lead investigation and response to high-severity security incidents · Perform advanced threat hunting and fo ...

This is a full-time on-site role for a Network Operations Center (NOC) Engineer (Field), located in Lagos. The NOC Engineer will also assist in ensuring minimal network downtime and effective communication with stakeholders. · ...

We are looking for a highly skilled SOC Tier 3 Analyst who thrives in dynamic environments and enjoys wearing multiple hats. · This role is perfect for someone who can be part of advanced security operations, · while also jumping into infrastructure assessments, SOC reviews, · an ...

The National Single Window (NSW) project aims to implement a centralised electronic trade platform to streamline trade processes. · ...

We are recruiting a data centre operations engineer to manage and maintain our data center facilities. The ideal candidate will have expertise in power or cooling systems and be able to respond effectively to technical challenges. · Operate and maintain critical infrastructure sy ...

The Team Manager - Call Center Operations is a dedicated team member who can coach and motivate call center representatives. You will assist in the training and mentoring process. · Work closely with the team, motivating and coaching them · Hosting 1-2-1's and team meetings. · ...

Our client seeks to hire a Business Manager who will spearhead the operational turnaround of their medical facility by stabilizing day-to-day operations, resetting organizational culture, and driving aggressive growth. · ...

The HVACR Operations / Field Engineer leads the technical field operations of Cool Plus Limited across installation, commissioning, diagnostics and maintenance activities while managing field personnel ensuring customer satisfaction safety quality delivery and supporting business ...

+We are seeking an experienced Call Center Manager (Head) to lead call center operations in Ikeja, · Lagos, · with clear ownership of Retention, · Churn Reduction, · and Win-back KPIs. · The role focuses on improving customer loyalty, · operational efficiency, · and overall perfo ...

The HVACR Operations / Field Engineer leads the technical field operations of Cool Plus Limited across installation, commissioning, diagnostics, and maintenance activities while managing field personnel, ensuring customer satisfaction, · safety quality delivery and supporting bus ...