Operations Command Center - Lagos, Nigeria - Fosad Consulting

    Fosad Consulting
    Fosad Consulting Lagos, Nigeria

    1 week ago

    Default job background
    Full time
    Description

    Key Responsibilities

    • Provide 1st level support for Switching platform & Core authorization applications in 24x7 shifts
    • Incident management as per our policies
    • Keeping stakeholders updated through various channels
    • Handling Financial file processing related failures
    • Understanding of Incident management & Change control life cycle
    • Excellent capability to learn & adapt to changes.
    • Provide support to projects team for change monitoring.
    • Card payment technology end to end knowledge
    • Hands on knowledge on automation tools like Control-M, RPA, Python
    • Software Monitoring – Monitoring of Switch Application and its modules
    • Transaction level monitoring using alerts & dashboards of monitoring tool.
    • Query handling from various internal / externals teams, clients, schemes etc. like Customer Support teams, Merchant Support, Solution Design, PMs, Business teams, Internal Operations teams, external service providers like Visa, Mastercard etc.
    • Understanding of financial files and its business impact
    • Keep the Production and DR systems in sync using replication tools.
    • Understand Cloud technologies
    • Understand Service/Disaster recovery process
    • Certificate inventory management

    Qualifications and Experience

    • Bachelor's Degree preferable in IT
    • 4+ years of IT experience
    • Strong Knowledge of Payment industry
    • UNIX/Windows/SQL DB/Oracle DB working knowledge
    • AWS, OCI, Azure knowledge
    • Monitoring tools operational knowledge
    • Familiarity of supporting applications
    • ITIL process familiarity
    • Automation skills using any automation tools/scripts
    • Excellent Analytical, troubleshooting & vendor co-ordination skills

    Behavioural Competencies:

    • Strong customer-facing skills. Strong ability to interact with internal & external customers effectively using various communication channels.
    • Self-motivation and able to take responsibility
    • Able to demonstrate initiative and a proactive approach to daily tasks
    • Good communication skill sets.
    • Capable of handling stressful situations.
    • Team Player
    • Handling of High-pressure environment
    • Willingness to work on 12-hour shift/night shifts/weekends/public holidays 24/7 shifts.