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  • Customer Service Representative - Abuja - Eurocom C.I

    Eurocom C.I
    Eurocom C.I Abuja

    2 months ago

    ₦3,600,000 - ₦4,200,000 (NGN) per year *
    Description

    Today

    E

    Customer Service Representative


    Eurocom C.I.Ltd


    Abuja Full Time

    Confidential

    • Minimum Qualification :
    • Experience Level : Mid level
    • Experience Length : 4 years

    Job Description/Requirements


    Job Role: Customer Service Officer – Abuja, Nigeria

    Location: Abuja, Nigeria

    Job Type: Full-Time, Office-Based

    Work Hours: 8:00am – 6:00pm, Monday to Friday

    Salary Range: ₦300,000 – ₦350,000 per month

    Public Holiday : Observation of UK Bank Holidays only (8 days per year).

    We are a background employee screening company with operations in Nigeria since 2021. We are seeking an experienced Customer Service Officer to join our Abuja office and deliver exceptional customer experiences. This role offers the chance to work in a reputable company that values professionalism, integrity, and a supportive team culture.

    Key Responsibilities

    • Handle a high volume of telephone calls and email queries with professionalism.
    • Navigate multiple systems and databases effectively (training will be provided).
    • Undertake ID verification and other vetting processes.
    • Ensure Service Level Agreements (SLAs) are consistently achieved.
    • Provide professional and timely communication with customers and stakeholders.
    • Identify opportunities for process improvements to enhance service delivery.
    • Uphold strict information security and compliance procedures.
    • Collaborate with colleagues to support team priorities.
      Report directly to the Screening & DBS Manager.

    Ideal Candidate / Requirements

    • Minimum HND or B.Sc. qualification.
    • At least 4 years' experience in customer service roles.
    • Must have worked in a reputable organization such as an international hotel, telecommunications company, Banking & Financial Services
    • Previous call center or customer service experience preferred.
    • Excellent customer service and relationship management skills.
    • Ability to handle dissatisfied customers politely and professionally.
    • Strong verbal and written communication skills.
    • Proficiency in MS Office applications and general IT systems.
    • High attention to detail and accuracy.
    • Ability to manage workload, prioritize tasks, and meet deadlines.
      Adaptable, flexible, and proactive with a collaborative "can-do" mindset.

    Perks & Benefits

    • Competitive salary: ₦300,000 – ₦350,000 per month.
    • HMO benefits after 6-month probation period.
    • Monthly team bonding activities.
    • Company-supported trainings and development.
      Pension contributions.

    Submission Process;

    Interested and qualified candidates should submit the following to

    :

    • Updated CV/Resume (clearly highlighting relevant experience in customer service, screening, or related industries such as hospitality, telecoms, banking and other professional service industry).

    • Cover Letter (outlining suitability for the role, relevant industry background, and availability/notice period).

    Important Notes:

    • Only applications that include both CV and Cover Letter will be considered.
    • Applications must be submitted on or before 10th September 2025 .
      Only shortlisted candidates will be contacted for further stages.

    • Application Deadline: 10th September 2025

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    * This salary range is an estimation made by beBee
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