Learning & Performance Manager - Edo - Jobberman

    Jobberman
    Jobberman Edo

    2 days ago

    Description

    Responsibilities:

    Learning & Development:

    • Develop and implement a learning and development strategy aligned with business needs.
    • Conduct training needs assessments across departments to identify skill gaps and development priorities.
    • Design and coordinate onboarding, leadership development, technical, and soft-skill training programs.
    • Manage internal and external training facilitators, consultants, and training vendors.
    • Ensure training programs are practical, measurable, and relevant to operational requirements.
    • Oversee e-learning platforms, training materials, and learning resources.

    Performance Management:

    • Design, implement, and continuously improve the performance management system (KPIs, appraisals).
    • Support departments in setting clear, measurable performance objectives aligned with business goals.
    • Coordinate performance appraisal cycles, including goal setting, mid-year reviews, and annual evaluations.
    • Provide guidance and training to managers on performance coaching, feedback, and corrective actions.
    • Monitor performance trends and recommend interventions to improve productivity and accountability.

    Talent Development & Succession Planning:

    • Identify high-potential employees and support career development and succession planning initiatives.
    • Collaborate with management to develop individual development plans (IDPs) for key talents.
    • Support leadership and management capability-building initiatives.

    Learning Effectiveness & Reporting:

    • Measure and evaluate the effectiveness and ROI of training and performance programs.
    • Maintain accurate training and performance records and dashboards.
    • Prepare and present reports on learning outcomes, performance trends, and impact to management.

    Policy, Compliance & Continuous Improvement:

    • Ensure learning and performance practices comply with company policies, labour regulations, and industry.
    • Stay updated on best practices in learning, development, and performance management.
    • Drive a culture of continuous learning, high performance, and employee engagement across the organisation.

    Requirements:

    • Bachelor's degree in HR, Hospitality Management, Business Administration, or related field.
    • Professional certifications in L&D, Training, HR, international brand or Hospitality are an advantage.
    • Minimum of 4 years of experience in training or L&D within the hospitality/hotel industry.
    • Strong knowledge of hotel operations (Front Office, Housekeeping, F&B, Guest Relations, etc.)
    • Excellent training facilitation and presentation skills.
    • Experience in developing SOPs and training manuals.
    • Training and digital learning tools, and Proficiency with MS Office.
    • Interpersonal skills and ability to engage employees at all levels.
    • Creativity in designing learning experiences.
    • Leadership and coaching abilities.
    • Ability to work with diverse teams and maintain positive relationships with all departments.

    Key Performance Indicators:

    • Completion rate of mandatory and departmental trainings.
    • Employee performance improvements post-training.
    • Successful onboarding and retention of new hires.
    • Engagement and participation in learning initiatives.
    • Internal promotions and development of high-potential staff

    Working Conditions:

    • Based within the hotel premises with frequent interaction with all departments.
    • Requires flexibility to conduct training across different shifts.
    • Occasional weekend or evening sessions, depending on operational needs.

    Location: Benin City


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