Real Estate Customer Service Executive - Anthony - Pruvia Integrated Limited

Job Title: Real Estate Customer Service Executive

Location: Anthony, Lagos. Job Type: Full-time

We are seeking a highly skilled and experienced Real Estate Customer Service Executive to provide exceptional customer service to our clients.

About the Role

The successful candidate will be responsible for identifying and assessing customers' needs to achieve satisfaction, responding to client inquiries via phone, email, and in-person, and resolving client complaints and concerns in a professional and courteous manner.

Main Responsibilities

• Respond to client inquiries via phone, email, and in-person
• Provide accurate and timely information to clients regarding properties, pricing, and services
• Resolve client complaints and concerns in a professional and courteous manner
• Collaborate with internal teams, including sales, marketing, and property management
• Maintain accurate records of client interactions and transactions
• Identify opportunities to upsell or cross-sell services to clients
• Stay up-to-date with market trends, competitor activity, and industry developments

Requirements

• 2+ years of experience in customer service, preferably in real estate
• Excellent communication, interpersonal, and problem-solving skills
• Ability to work in a fast-paced environment and prioritize multiple tasks
• Strong knowledge of real estate principles, practices, and regulations
• Proficient in CRM software and Microsoft Office
• High school diploma or equivalent required; degree in Business, Marketing, or related field preferred

What We Offer

• A competitive salary package
• Opportunity to work with a leading real estate company
• Professional development and training opportunities
• A collaborative and dynamic work environment