Head, Help Desk- Transaction Banking - Lagos
5 days ago

Job summary
Oversee the activities of Transaction Banking Help Desk Team and provide direction and guidance in the execution of the unit's functions. Develop strategies for excellent service delivery to both internal and external customers of the bank. Coordinate response to all internal and external enquiries related to transaction banking including RMs, all customers, and TB sales Team Ensure that all calls received on Help Desk are responded to. Escalate issues to relevant departments in the Bank and follow through to resolution Determine and coordinates procurement of work tools required by the customer service unit to function effectively Prepare reports to Group Head Transaction Banking on Help Desk activities such as incident types and occurrence levels Responsible for the adequate training of staff.
Job description
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