Project & Operations Coordinator - Technical Department - Lagos, Nigeria - Global Profilers
Description
ABOUT THE COMPANY
GLOBAL PROFILERS, a Profiler Group Company, is a global recruitment and resourcing company with focus on African markets.
We are experienced working within numerous fields such as: Telecom, IEC, Infra 25, Oil & Gas, Mining, Financial services and Banking, FMCG/CD, Education and Agriculture to name a few.
With 10 years of industry experience, Global Profilers has emerged as an African leader in providing top-class recruitment and workforce management strategies.
As per a survey carried out by , approximately three quarters i.e. 72.8% organizations are struggling to find relevant candidates. We assist you in bridging the gap between demand and supply by a thorough understanding of your business objectives and future plans.
JOB SUMMARY
Qualifications Minimum: Graduate Degree in Science & Technology Relevant Certification in Project Management Proficient in Microsoft Office and expert in MS Excel & MS PowerPoint Proficient in Network Management (like PRTG, Whatsup Gold) and CRM ToolsExperience: 2 - 5 years of experience in a Telecommunication Company or Internet Service Provider and has expert knowledge of Internet Leased Line, Leased Circuits, MPLS, IPLCs, FTTH, FTTX, VoIP, IPTV and Telecommunications OperationsBasic Requirements and Skills: Expert Knowledge of Telecom Technologies: Internet Bandwidth & Leased Circuits Smart Solutions & Internet of Things (IoT) Internet Broadband FTTXSoft Skills: Passion to serve customers Strong Planning & Organizational skills Excellent Time Management & Stress Management skills Self-motivated and detail-oriented Quick to collaborate and coordinate with team members when necessary Prior experience working with financial accounts Strong math and critical reasoning skills Vendor Management Integrity & Honesty Team Player Interpersonal Skills Resourcefulness & Result Oriented approach Customer Oriented Approach Strong Oral & Written CommunicationKey Measurables: Revenue Growth vis a vis Project Implementation Network Uptime Fault Management Total Number of Tickets & Tickets per Customer First Call Resolution (FCR) Profitability over Time Inventory Management.
RESPONSIBILITIES
Key DutiesThe Project & Operations Coordinator would have the following responsibilities:Project Coordination Role: Ensuring Projects are being implemented as per the process, timelines & budget Ensuring timely assignment of duties & responsibilities to the Field Engineers (FE) Creating, Planning & Implementing Project Plan and other required documents. Coordinating with Upstream providers for Feasibilities, Solutions, Site Access, Provisioning, Release of IP's and Integration of the links Raising & Coordinating for release & approval of Purchase Orders & Material Requests Ensuring the links are delivered as per customers' Purchase Order & satisfaction. Ensuring the Sign of Job Completion Certificate (JCC) from the Client within 24 Hours of link delivery Submission of Link Budget, Checklists & JCC to Upstream Provider Presentation of Project Status to ManagementOperations Coordination Role: Maintaining & Analyzing Network Uptime Reports Maintaining & Analyzing Client wise Network Reports Ensuring Network Database is updated on a regular basis Vendor Management & Payment Processing Inventory Budgeting, Management, Accounting & Verification
REQUIRED SKILLS
Project management, Operative management, Leadership skills, Ability to coordinate
REQUIRED EDUCATION
Bachelor's degree